Neranzoula Blake

Administration:

• Managed everyday duties of inventory, archiving, mailing, banking, scheduling participants into courses.
• Set up of classrooms and preparing resources for training delivery.

Customer Service:

• Provide customer service to all new and existing clients.
• Correspond with vendors and respond to enquiries.

Training & Supervision

• Deliver accredited and non-accredited training to participants

Training included:

1. Casual driving lessons

2. Drive Safe NT Lessons

3. Passport to Drive Lessons

4. Keys 2 Drive

5. Practical Driving Test

6. Learner Theory Programs

7. Defensive Driver Program

8. Back on Track – Alcohol and Drugs

Finance:

• Maintain and update financial records
• Follow established procedures
• Managing payable and receivable accounts using Stripe and Xero
• Prepare daily reconciliation
• Preparation of Business Activity States (BAS), Income Tax Returns & Business Returns on excel spreadsheet and Xero.

Management:

• Manage Government & Non-Government funded contracts; achievement against contractual KPI's, develop accurate and timely reports

Compliance:

• Manage and approve issuing of statement of attendance, C Class licence test, Back on Track – Alcohol and Drugs, Drive Safe NT and Keys 2 Drive.
• Record opportunities for continuous improvement
• Ensure sufficient evidence has been obtained prior to the recording of results in Acuity
• Conducting audits on internal programs and student files to meet audit requirements
• Reporting to Government departments, Motor Vehicle Registry, Department of Infrastructure, Planning and Logistics
• Prepare, submit and validate student data reports
• Validate student data prior to submission to Government

Logistics:

• Clean vehicles
• Manage vehicle servicing and parts

IT:

• Set up and manage storage and compliance systems using Office 365; One Drive and SharePoint
• Set up and manage student management system, Acuity
• Set up and manage financial system, Xero
• Set up and manage website
• Set up and manage Stripe
• Set up and manage SurveyMonkey
• Uploading and storing video recordings for C Class Assessments for the Motor Vehicle Registry
• Manage Drive Safe NT Portal
• Manage Keys 2 Drive Portal

Marketing:

• Create and manage Website
• Create and manage social media, Facebook, Instagram, Twitter
• Create and manage Google My Business
• Advertising

Customer Service:

• Provide customer service to all new and existing clients
• Correspond with vendors and respond to enquiries
• Register new clients with the organisation using JobReady

Training & Supervision

• Deliver on the job induction and job training to new staff
• Recruitment and screening of eligible candidates for funded training and employment programs
• Deliver accredited training to participants

Training included:

1. TAE40110 – Certificate IV in Training and Assessment

2. Business Unit of Competencies

Management:

• Manage Government & Non-Government funded contracts; achievement against contractual KPI's, develop accurate and timely reports to inform executive management of achievement against publicly funded contracts (1.9M)
• Manage administration staff and VET trainers
• Work with employers and complementary service organisations to provide specialist services to eligible candidates
• Manage the training of staff to achieve professional development in areas needed including using student management systems and compliance systems

Compliance:

• Manage and approve issuing of qualifications, statements and statement of attainments to successful students
• Record opportunities for continuous improvement
• Ensure sufficient evidence has been obtained by the RTO prior to the recording of results in VETtrak
• Involved in Territory and State audits
• Conducting audits on internal programs and student files to meet audit requirements
• Reporting to Government departments, NCVER, ASQA
• Monitor training achievements against contractual KPI's
• Prepare, submit and validate student data reports to Commonwealth and Territory Government Departments
• Validate student data prior to submission to Government ensuring a zero-error rate

Administration:

• Manage inventory
• Manage archiving
• Mailing

Customer Service:

• Provide customer service to all new and existing clients
• Correspond with vendors and respond to enquiries
• Register new clients with the organisation using VETtrack and ProntoX

Training & Supervision

• Deliver on the job induction and job training to new staff
• Recruitment and screening of jobseekers for funded training and employment programs
• Deliver non-accredited pre-employment training for disadvantaged jobseekers as part of the STEP program(s)

Training included:

1. Communication Skills

2. Goal Setting

3. Teamwork

4. Conflict Management

5. Customer Service

Finance:

• Maintain and update financial records
• Managing payable and receivable accounts using MYOB
• Follow established procedures
• Prepare bank deposits
• Prepare daily reconciliation

Management:

• Manage Government & Non-Government funded contracts; achievement against contractual KPI's, develop accurate and timely reports to inform executive management of achievement against publicly funded contracts (10M)
• Manage administration staff and VET trainers
• Work with employers and complementary service organisations to provide specialist services to jobseekers as required
• Manage the training of staff to achieve professional development in areas needed including using student management systems and compliance systems

Compliance:

• Manage and approve issuing of qualifications, statements and statement of attainments to successful students
• Record opportunities for continuous improvement
• Ensure sufficient evidence has been obtained by the RTO prior to the recording of results in VETtrak
• Involved in Territory and State audits
• Conducting audits on internal programs and student files to meet audit requirements
• Reporting to Government departments, NCVER, ASQA
• Monitor training achievements against contractual KPI's
• Prepare, submit and validate student data reports to Commonwealth and Territory Government Departments
• Validate student data prior to submission to Government ensuring a zero-error rate
• Creating Standard Operating Procedures

Administration:

• Manage inventory
• Manage archiving
• Mailing

Customer Service:

• Provide customer service to all new and existing clients
• Correspond with vendors and respond to enquiries
• Register new clients with the organisation
• Liaising with the Australian Taxation Office on behalf of the client

Finance:

• Maintain and update financial records
• Creating and preparing Business Activity States (BAS), Income Tax Returns & Business Returns on excel spreadsheet
• Managing payable and receivable accounts using MYOB
• Follow established procedures
• Prepare bank deposits and process adjustments for customers individual income tax return refunds from the Australian Taxation Office