Summary
Overview
Work History
Education
Skills
Timeline
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Nerelle Laffey

Bundaberg

Summary

Hi, my name is Nerelle Laffey. I’m 53 years old and a proud mother of two, aged 18 and 25. I currently work part-time as a carer for my mother and also as a private Airbnb cleaner. I bring over 30 years of experience in customer service, with a strong focus on reliability, attention to detail, and compassionate care.

I hold a current Blue Card and am in the process of obtaining my Yellow Card as well as my CPR and First Aid certifications. I'm highly motivated to begin a career in the NDIS industry and am fully committed to undertaking any required training to support individuals with care, respect, and professionalism.

Overview

20
20
years of professional experience

Work History

Domestic Cleaner

Nerelle Laffey (Private)
03.2017 - Current
  • Managed comprehensive cleaning schedules to ensure timely completion of all assigned tasks.
  • Implemented efficient cleaning techniques, enhancing overall service quality.
  • Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
  • Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
  • Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.

Sole Trader

Nelly's Salvage
12.2005 - 01.2012
  • Developed business plans to outline operational strategies and financial forecasts.
  • Managed client relationships through effective communication and service delivery.
  • Handled bookkeeping tasks, ensuring accurate record-keeping of transactions and expenses.
  • Provided customer service support, addressing inquiries and resolving issues promptly.
  • Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
  • Provided expert advice to clients on product selection based on their individual needs and preferences.
  • Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.

Metal Sorter

Nelly's Salvage
12.2005 - 01.2012
  • Sorted various metal types according to established specifications and quality standards.
  • Conducted regular inspections of sorted materials to ensure compliance with recycling regulations.
  • Collaborated with team members to optimize workflows and enhance overall operational efficiency.
  • Trained new employees on best practices for metal sorting, resulting in decreased errors and improved team performance.
  • Implemented safety protocols to maintain a secure work environment for all personnel.
  • Trained new employees on sorting techniques, equipment usage, and workplace safety procedures.

Education

Grade 9

Beenleigh Highschool
Beenleigh, QLD
12-1988

Skills

  • Self-motivation and initiative
  • Dusting and polishing surfaces
  • Organization and decluttering
  • Bed making and linen care
  • Professional appearance
  • Garbage disposal and recycling
  • Deep cleaning expertise
  • Efficient time management
  • Chemical handling
  • Window cleaning
  • Cleaning techniques

Timeline

Domestic Cleaner

Nerelle Laffey (Private)
03.2017 - Current

Sole Trader

Nelly's Salvage
12.2005 - 01.2012

Metal Sorter

Nelly's Salvage
12.2005 - 01.2012

Grade 9

Beenleigh Highschool

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Nerelle Laffey