Neridah McRae
Castle Hill,NSW
Summary
Dynamic Store Manager with a proven track record at Global Retail Brands, excelling in customer relations and team leadership. Enhanced sales through strategic visual merchandising and effective training programs. Skilled in problem-solving and planning, fostering a high-performing team dedicated to exceptional service and operational efficiency.
Looking for a new role to expand my skill set and advance my professional development.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Working With Children Check
Work History
Store Manager
Global Retail Brands
11.2020 - Current
- Advanced from a casual team member at Rouse Hill to Assistant Manager then to Store Manager. Transferred to a larger store in Parramatta before I was selected for the launch of the specialist store at Castle Towers.
- Directed daily operations to achieve sales goals through exceptional customer service.
- Executed product distribution strategies to ensure optimal store presentation.
- Analysed inventory levels, optimizing stock replenishment processes for better efficiency. Ensured an organised backroom was maintained to facilitate effective stock refill.
- increased foot traffic to maximise sales by implementing visual merchandising displays, adjusting store layout and rotating merchandise to feature new products and promotions
- Scheduled employees strategically to ensure seamless operations during busy hours.
- Conducted regular performance reviews, providing feedback and support for professional growth through proactive communication and implementing training programs to enhance product knowledge and sales techniques.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted recruitment and training sessions for new employees. Facilitated trained for new store managers upon request from State managers. Provided mentorship and served as a primary contact for new store managers seeking guidance.
- Played a key role in launching several new stores through effective visual merchandising. Assisted with select underperforming stores to enhance store presentation and mentor managers to improve sales and operational performance.
Waitress
Out Back Jacks
09.2016 - 02.2019
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Managed multiple tables simultaneously, prioritizing tasks in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Waitress
The Bavarian
10.2019 - 02.2020
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed food and drink orders efficiently, maintaining accuracy during peak hours.
- Assisted in training new staff members on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Cashier
Big W
09.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and electronic payments accurately while minimizing discrepancies.
Education
Bachelor Of Psycholgical Studies - Psychology
Western Sydney University
Sydney, New South Wales, NSW01.2024
Skills
- Customer relations
- Training and mentoring
- Team building and leadership
- Problem-solving
- Planning and Prioritization
- Sales expertise
- Store displays
- Product merchandising
Certification
Canine Care and Training
Timeline
Store Manager
Global Retail Brands
11.2020 - Current
Waitress
The Bavarian
10.2019 - 02.2020
Cashier
Big W
09.2019 - 01.2020
Waitress
Out Back Jacks
09.2016 - 02.2019
Bachelor Of Psycholgical Studies - Psychology
Western Sydney University