Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nerina Blacker

Hilbert,WA

Summary

Driven by a passion for operational excellence and team leadership, enhancing warranty management and customer satisfaction. My expertise in warranty analysis and knack for fostering team collaboration led to streamlined processes and improved service quality, showcasing my technical knowledge.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Warranty Manager

WesTrac
04.2007 - Current
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.

Warranty Officer

WesTrac
04.2004 - 04.2007
  • Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
  • Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
  • Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
  • Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
  • Assisted in training new staff members on company-specific warranty policies and procedures.

Costing Clerk

WesTrac
04.1998 - 04.2004
  • Data entry - Timesheets, Service Reports, SIMS tickets.
  • Prepare job folders for invoicing.
  • Process vendor invoices (ESPs).
  • Submit warranty claims
  • Provided ongoing training to new hires.
  • Maintained filing system for all costing documents, simplifying document retrieval during audits or reviews.
  • Back-up Reception coverage.

Education

No Degree -

Eastern Goldfields Senior High School
Kalgoorlie, WA

Skills

  • Warranty Analysis
  • Team Management
  • Escalation Handling
  • Technical knowledge
  • Operational Efficiency

Certification

  • WesTrac Development Program - Front Line Management - 2009
  • Silver Warranty Excellence Award - 2020
  • Bronze Warranty Excellence Award - 2021
  • Bronze Warranty Excellence Award - 2022
  • Silver Warranty Excellence Award - 2023

Timeline

Warranty Manager

WesTrac
04.2007 - Current

Warranty Officer

WesTrac
04.2004 - 04.2007

Costing Clerk

WesTrac
04.1998 - 04.2004

No Degree -

Eastern Goldfields Senior High School

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Nerina Blacker