Nerina McKinnon

• Administration
• Information technology
• Utilised computers; record keeping software; word-processing software; e-mail; telephones; printers and scanners/fax machines; shredder; Microsoft Office Programs (Word/Excel/Outlook/Calendar); Icare Software; Service NSW (Covid screening)
• Supported the Manager and service delivery of the office administrative functions

Work Experience in Retail industry.

• Provide personal and direct care
• Assist Registered and Enrolled Nurses
• Administer and dispense medication
• Observations/checks of vitals
• Collect and maintain health documentation and assessment
• Setup and manage recreational and leisure activities
• Maintain correspondence with stakeholders
• Maintain and organise environmental cleanliness and ergonomics
• Delivered services to customer locations within specific timeframes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team-building activities to enhance working relationships.
• Worked with customers to understand needs and provide excellent service.

• Manage multiple schedules, create daily routines with built-in flexibility, and manage budgets.

Arts, Conference and Entertainment Centre,

Volunteer Assistance,

• Helped customers locate products and checked store system for merchandise at other sites.
• Input credit and debit card payments in POS system to complete purchases.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.

• Executed record filing system to improve document organization and management.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Screened visitors and issued badges to maintain safety and security.
• Managed relational database to store information for reference, reporting and analysis.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.