Nerissa Toong
Woodcroft
Summary
My name is Nerissa and I pride myself on my strong sense of character, marked by independence, reliability, honesty and integrity. With over 15 years of experience as a dedicated Quality Control Officer in the printing industry, complemented by a strong background in customer service, I have developed a keen eye for maintaining high-quality standards through meticulous attention to detail, strong organisational skills, and effective teamwork. Skilled in managing multiple tasks while providing exceptional customer support; I am known for being proactive, reliable, and committed to enhancing customer satisfaction. I am eager to apply my expertise and skills in a new professional opportunity.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality control officer
Pegasus Print Group
01.1994 - 04.2025
- Ensured adherence to high-quality standards by meticulously inspecting printed materials, identifying defects, and troubleshooting production issues to maintain consistency and quality
- Worked closely with the customer service department to address any product quality concerns and ensure customer satisfaction
- Implemented continuous improvement initiatives, reducing defects and improving overall production quality and performance
- Collaborated with production teams to streamline workflows, improve processes, and optimise efficiency while meeting tight deadlines
- Acted as a key liaison between production and customer service, ensuring that customer expectations and requirements were met and exceeded
Dispatch & Bindery Section
Teldon Print Media
01.2004 - 01.2005
- Managed the efficient packaging, labeling, and dispatching of finished products to clients, ensuring timely deliveries and adherence to shipping schedules
- Coordinated with logistics teams to ensure accurate and on-time shipments, reducing delays and ensuring customer satisfaction
- Oversaw the bindery process, ensuring that printed materials were accurately trimmed, folded, bound, and packaged according to client specifications
- Inspected finished products for quality assurance, ensuring that all binding and finishing was done correctly and without defects
Skills
- Reliable
- Ability to work under pressure
- Teamwork
- Excellent communication
- Adaptable
- Problem solving
- Responsible
- Organised
- Quick learner
- Customer Service
Certification
- Achievement of the internal auditor certificate 2007
- Achievement of Book-keeping Certificate 2007
- Achievement certificate of OH&S Committee member 2005
- Achievement of Diploma Information Technology & Network Engineering (With distinction) Cisco networking - 2003
LANGUAGES
Fluent in English
Fluent in Bisaya
Fluent in Tagalog
Timeline
Dispatch & Bindery Section
Teldon Print Media
01.2004 - 01.2005
Quality control officer
Pegasus Print Group
01.1994 - 04.2025
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