Nerone Bellis-Ricci
Summary
Dynamic Crew Trainer with a proven track record at McDonald's, excelling in customer service and food safety. Skilled in mentoring and team leadership, I significantly reduced employee turnover and enhanced service delivery through effective training and fostering a collaborative environment. Expert in workplace safety and staff development, I drive continuous improvement and productivity.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
09.2018 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Education
High School Diploma -
Newtown High School of The Preforming Arts
Newtown, NSW11-2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Decision-making
- Safe food handling
- Coaching and mentoring
- Team leadership and supervision
- Food safety understanding
- Food safety
- Cleaning and sanitation
- Staff education and training
- POS systems
- Kitchen sanitation
- Delegating work
- Opening and closing procedures
- Role modeling
- Product knowledge
- Mentorship
- Complaint resolution
- Continuous improvement
- Restaurant standards
- Relationship management
- Dress code enforcement
- Equipment maintenance
- Staff development
Timeline
Crew Trainer
McDonald's
09.2018 - Current
High School Diploma -
Newtown High School of The Preforming Arts
Similar Profiles
Romeo Kalani BaldozRomeo Kalani Baldoz
Crew Member at McDonald'sCrew Member at McDonald's
STEFANIA IOSUBSTEFANIA IOSUB
Crew member at McDonald'sCrew member at McDonald's
Quwalyn LeeQuwalyn Lee
Customer Service Sales Representative at McDonald'sCustomer Service Sales Representative at McDonald's
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Gabrielle GeiserGabrielle Geiser
Crew Trainer at Freeman EnterpriseCrew Trainer at Freeman Enterprise