Nerperit Singh
Kalkallo
Summary
Dynamic management professional with a proven track record in service excellence, sales, and effective communication. Demonstrated leadership capabilities, adept at making swift, informed decisions, and thriving in high-pressure environments. A motivated and continuous learner, committed to leveraging skills to drive organizational success. Excels in multicultural settings, fostering diverse relationships, and promoting inclusive collaboration. Highly proficient in MS Office and digital tools, with exceptional adaptability and a rapid learning curve. Eager to bring expertise and a results-driven approach to contribute to your team's success.
Overview
23
23
years of professional experience
Work History
Customer Relationship Manager
National Credit Management Limited (NCML)
06.2024 - Current
- Serve as liaison between the finance company and clients (debtors) for effective communication and debt recovery
- Oversee account management, customer satisfaction, and collaborate with collections team to achieve targets
- Customer Interaction & Account Management: Engage with clients to understand financial situations and offer payment solutions
- Manage accounts, track debtor performance, and update records
- Debt Recovery & Collection: Develop strategies with collections team to meet collection goals
- Negotiate payment plans and follow up on payments
- Relationship Building & Customer Service: Build positive client relationships to encourage repayment
- Provide guidance on debt management and resolve escalated issues
- Compliance & Reporting: Ensure compliance with debt collection laws and guidelines
- Prepare reports on account status and performance metrics
- Process Improvement & Team Collaboration: Work with teams to enhance collection strategies and customer engagement
- Train and support junior staff on best practices in debt negotiation
Company Director
AromaIC Limited
03.2016 - 05.2024
- Managing staff to support them in completing tasks
- Delivered comprehensive training programs to onboard new hires efficiently.
- Secured compliance with established legal and safety guidelines.
- Evaluated staff performance comprehensively.
- Defined departmental and individual performance expectations.
- Provided guidance to employees through coaching and counseling efforts.
- Ensured compliance with company policies.
- Set measurable goals to drive department performance.
- Informed leadership on advancements, necessities, and current status.
- Developed strategic plans and recommended execution techniques.
- Designed and monitored budgets to ensure financial efficiency.
- Ensured managers received necessary resources.
- Ensured compliance with company policies and legal standards.
- Maintained effective communication with shareholders.
- Supervised department to enhance operational outcomes.
- Implemented collaborative approaches to mitigate interpersonal challenges within teams.
Service Manager
JK Computers
10.2014 - 02.2016
- Implemented strategic plans for hiring and administrating company operations.
- Conducted thorough audit checks to ensure compliance with regulations.
- Organized and maintained files in an efficient manner.
- Coordinated inventory management alongside financial reporting.
- Executed strategic decisions to influence overall business outcomes.
Sales and Service Manager
The Warehouse Ltd
12.2011 - 10.2014
- Directed the efforts of 30-40 staff members to meet organizational objectives.
- Implemented effective roster strategies to meet operational demands.
- Organized and maintained TM file data related to Immigration and Tax.
- Generate comprehensive presentations.
- Compiled data to present periodic insights into departmental sales performance.
- Tracked and analyzed budget expenditure updates.
- Managed comprehensive schedules for weekly, monthly, and annual events.
- Managed performance reviews to verify alignment with goals.
- Delivered stock level reports to buyers and clients.
Duty Manager
The Warehouse Ltd
08.2008 - 12.2011
- Ensured smooth functionality in the manager's absence.
- Conducted stock audits on daily, weekly, monthly, and yearly bases.
- Assisted store manager in onboarding new shift supervisors.
- Led team of 35 employees across multiple shifts.
- Managed talent acquisition efforts.
- Organized and managed staff rosters on a weekly basis.
- Compiled schedules tailored to each team member's duties.
- Managed daily stock orders.
- Delivered measurable results in meeting local store and company-wide sales objectives.
- Coordinated shift operations to maintain optimal staffing levels.
- Managed implementation of in-store promotions.
- Ensured adherence to health regulations for employees and workspace.
- Executed essential administrative tasks, including payroll management.
Sales Representative
Technology U Can Trust Ltd
02.2008 - 08.2008
- Operated as a competitive and independent dealer.
- Implemented innovative approaches for achieving sales goals.
Assistant Store Manager
Dick Smith Electronics
01.2007 - 02.2008
- Ensured smooth functionality in the manager's absence.
- Conducted stock audits on daily, weekly, monthly, and yearly bases.
- Assisted store manager in onboarding new shift supervisors.
- Led team of 35 employees across multiple shifts.
- Managed talent acquisition efforts.
- Organized and managed staff rosters on a weekly basis.
- Compiled schedules tailored to each team member's duties.
- Managed daily stock orders.
- Delivered measurable results in meeting local store and company-wide sales objectives.
- Coordinated shift operations to maintain optimal staffing levels.
- Managed implementation of in-store promotions.
- Ensured adherence to health regulations for employees and workspace.
- Executed essential administrative tasks, including payroll management.
Store Manager
Restaurant Brandz Ltd
01.2002 - 01.2007
- Directed all aspects of store management.
- Performed stock audits on a daily, weekly, monthly and annual basis.
- Trained upcoming shift supervisors for leadership roles.
- Managed 35 staff members across multiple shifts efficiently.
- Executed strategies to hire qualified personnel.
- Created and maintained weekly staff rosters.
- Prepared and maintained detailed staff schedules.
- Coordinated frequent replenishment of supplies for seamless operations.
- Achieved and maintained superior sales performance across store locations and broader organizational metrics.
- Managed employee rotations to ensure optimal shift attendance.
- Managed execution of in-store marketing campaigns.
- Ensured compliance with hygiene and safety standards across staff and premises.
- Streamlined payroll systems while supporting professional growth initiatives.
Education
Bachelor Of International Business - Business
Auckland Institute of Studies
AucklandAccomplishments
- Performance Award - 2024 Quarterly Awards at NCML.
PERSONAL DETAILS
- Date of birth27 Nov1980
- Nationality New Zealander
DRIVING LICENSE
Driving license category Full
LANGUAGES
English
Punjabi
Hindi
Timeline
Customer Relationship Manager
National Credit Management Limited (NCML)
06.2024 - Current
Company Director
AromaIC Limited
03.2016 - 05.2024
Service Manager
JK Computers
10.2014 - 02.2016
Sales and Service Manager
The Warehouse Ltd
12.2011 - 10.2014
Duty Manager
The Warehouse Ltd
08.2008 - 12.2011
Sales Representative
Technology U Can Trust Ltd
02.2008 - 08.2008
Assistant Store Manager
Dick Smith Electronics
01.2007 - 02.2008
Store Manager
Restaurant Brandz Ltd
01.2002 - 01.2007
Bachelor Of International Business - Business
Auckland Institute of Studies
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