Nerrilee Radcliffe

• Worked with front desk to respond promptly to all guest requests.
• Managed team productivity and workflow to exceed quality standards.
• Managed staff of 14 housekeepers.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Evaluated employee performance and developed improvement plans.
• Improved room cleanliness by implementing efficient cleaning procedures and ensuring adherence to hotel standards.
• Enhanced guest satisfaction with prompt and courteous service, addressing concerns, and resolving issues promptly.
• Trained new hires in housekeeping best practices, resulting in consistent service quality across the team.
• Worked in hotel Laundry maintaining hotel linen, blankets and bedspreads.

Medical Receptionist

• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Typed medical records