Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nerry AdnoL Pajaroja

Summary

Engaging and dependable customer service professional bringing 5 years of experience across retail and hospitality. Adept at understanding customer inquiries and proactively providing solutions to a diverse range of needs. Excellent communication and organizational abilities enable seamless teamwork. A quick learner with a proactive approach, I am eager to apply my skills and contribute positively to your team.

Overview

3
3
years of professional experience

Work History

Customer Service

Macpac Newcastle
06.2024 - Current
  • Expert product knowledge (Outdoor Gear & Apparel) - Developed in-depth understanding of technical features, benefits, and care for a wide range go outdoor equipment and clothing.
  • Inventory management - Experience with stock control, receiving deliveries, merchandising, and maintaining organised and visually appealing displays.
  • Adaptability and learning - Quickly learned about new product lines, promotions, and company policies.
  • Customer needs assessment - Proficiently assessed customer requirements and provided tailored recommendations based on their activities and needs (e.g., hiking, camping, travel).
  • Visual merchandising - Contributed to creating engaging and informative product displays that attract customers and highlighted key features.
  • Teamwork and collaboration - Worked effectively within a team to achieve sales targets, provide excellent customer service, and maintain positive store environment.
  • Managed stock control processes, including regular cycle counts and identifying low stock levels to ensure optimal inventory and prevent stockouts.
  • Efficiently processed and fulfilled online orders, including accurate picking, packing, and preparing items for delivery or in-store pickup.

Cert III Childcare Trainee

Imagine Childcare The Junction
10.2024 - 02.2025
  • Provided attentive care to children aged 14 months to 5 years old, fostering a safe and nurturing environment.
  • Supported children's development through engaging activities, including arts and crafts, music, outdoor play, story time.
  • Assisted with daily routines, such as mealtimes, nap time, and hygiene practices.
  • Communicated effectively with parents/guardians regarding children's progress and daily activities.
  • Maintained a clean and organized classroom, adhering to health and safety regulations.
  • Collaborated with colleagues to implement age-appropriate curriculum and activities.
  • Observed and documented children's behaviour and development, contributing to individual learning plans.
  • Created a positive and inclusive atmosphere for all children, promoting social and emotional growth.

Shop Assistant

Artisanal Cellars
09.2023 - 02.2024
  • Demonstrated knowledge of various wine types and key wine regions, with a foundation for expanded learning.
  • Experienced in opening procedures, including setting up displays, preparing the till.
  • Conducted weekly wine tasting sessions, developing skills in presenting and discussing wine characteristics.
  • Capable of providing informed recommendations and suggesting wine pairings based on understanding customer preferences.
  • Familiar with key wine terminology and able to describe wine flavours and characteristics effectively.
  • Proficient in handling cash transactions and operating point-of-sale systems with accuracy.
  • Possesses strong attention to detail in stocking and organizing wine inventory for optimal presentation.
  • Eager to educate customers about wine and spirits through tastings, events, and engaging conversations.
  • Skilled in actively listening to customer needs and preferences to offer suitable wine and spirit recommendations.
  • Able to assist customers in selecting wines that align with their budget and taste preferences.

Waitress/Bartender

Ginger Megs
04.2022 - 09.2023
  • Efficiently managed service for a high volume of diners, serving between 50 and 180 customers per shift while maintaining service standards.
  • Successfully mediated and resolved customer conflicts, consistently ensuring positive outcomes and enhanced customer satisfaction.
  • Cultivated positive relationships with new and returning patrons through warm and engaging interactions, fostering customer loyalty and repeat business.
  • Maintained a well-organized and hygienic workspace and customer waiting area, adhering to cleanliness standards.
  • Consistently delivered exceptional customer service, demonstrating a helpful and positive demeanour in all interactions.
  • Demonstrated comprehensive menu knowledge, accurately recalling over 50 items to provide informed recommendations and enhance the guest experience.
  • Proficiently managed multiple customer requests simultaneously, ensuring prompt and professional service in a fast-paced environment.
  • Maintained high standards of customer service in a high-volume, fast-paced hospitality setting.
  • Served bar food and a diverse range of alcoholic beverages, including custom cocktails, beer, and wine, to a high volume of patrons (40-100+ per night).
  • Collaborated effectively with the team to ensure a safe and responsible environment by monitoring alcohol consumption and proactively de-escalating potential conflicts.
  • Maintained a clean and organized bar area through continuous upkeep, including sanitizing surfaces, managing glassware, and replenishing bar ingredients.

Education

Fashion Business

THE FASHION INSTITUTE

Biology, Music, Advanced English

St Francis Xavier College
01.2022

Skills

  • RSA
  • WWCC

Timeline

Cert III Childcare Trainee

Imagine Childcare The Junction
10.2024 - 02.2025

Customer Service

Macpac Newcastle
06.2024 - Current

Shop Assistant

Artisanal Cellars
09.2023 - 02.2024

Waitress/Bartender

Ginger Megs
04.2022 - 09.2023

Biology, Music, Advanced English

St Francis Xavier College

Fashion Business

THE FASHION INSTITUTE

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Nerry AdnoL Pajaroja