Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nerugini Balenthiran

LIDCOMBE,NSW

Summary

Motivated logistician successful at managing customer compliances, inventory control, customer service and transportations logistics. Excellent problem solving and interpersonal skills. Dedicated transportations logistics coordinator qualified in data management and anomaly based analytics. Cuts cost and improves efficiency through effective management, strategies scheduling and streamlined operations. Experienced in all operational aspects, quality control and customer service.

Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Overview

18
18
years of professional experience

Work History

Support Worker

Alpha Omega Management Cons
09.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Customer Service Consultant

COS
10.2020 - Current
  • Answer inbound calls
  • Process customer enquiries
  • Process customer orders
  • Answer Live Chat queries
  • Document feedback and complaints
  • Ad-hoc administration duties as required

Uber Driver

Uber
03.2019 - Current
  • Common duties listed on an Uber Driver are picking up passengers, transporting clients between places, and keeping their vehicle in good condition
  • Skills such as safe driving, communication, time management, and customer service

Internal Account Manager

COS
10.2019 - 09.2020
  • Act as client advocates and work with internal departments to ensure that client needs are understood and satisfied
  • They may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience

Fulfilment (Despatch) Team Manager

Toll Global Logistic
04.2017 - 08.2018
  • Manage 60 people in our daily operations in despatching orders to the stores and individual customer
  • (Fulfilment for Optus as our client)
  • Train the team leaders on system transactions, problem solving, how to operate and manage the team to meet SLA and KPI every day
  • Handle all internal and external queries regarding stock despatched and daily escalations from stores and customers
  • Set up new process for a new task and manage team on the progress up to the end
  • Handle the daily correspondence with the business internal and external client in regards to the operations
  • Maintain KPI reports to ensure the increase and improvement of the business
  • Run tool box with the team leaders and the staffs regarding the business operation and client request that are required to be fulfilled
  • Manage and CI projects in the fulfilment area
  • Manage and lead 5S standards in the working areas
  • Staff and Team leaders Performance Reviews
  • Help Operation Managers in managing Inventory team and Production Department
  • Help Fulfilment Team leaders with the despatching of stock and order fulfilment
  • Improved of the productivity in all areas, consistently over delivered on KPI's
  • Up skilled staff in SAP/Boomerang/ Red Prairie WMS and IDW system
  • Multi-skilling of staff and improve efficiency on picking and despatch
  • Built a friendly environment for the workers so they feel comfortable at work
  • Reduction in Processing for orders by 10%
  • Gained experiences in dealing with Budgets and P&L Review
  • Set of Super hero stations which increased productivity and throughput

Part Time Role

NBN Café and Convenience Store
06.2012 - 06.2017
  • Cash Register - Ability to accurately conduct cash, cheque and credit transactions and reconcile to generated balances
  • Customer Service

Reverse Logistic Team Manager

Toll Customised Solutions
11.2015 - 04.2017
  • Manage 56 people in our daily operations in receiving, despatching orders, processing returns (customer swap stock) and insurance stocks (repaired devices)
  • Train the team leaders on system transactions, problem solving, how to managed the staff to meet the target every day
  • Handling internal and external customer queries and escalations regarding customer return devices and swap stock
  • Set up new process for a new task and manage team on the progress
  • Handle the daily correspondence with the business internal and external client in regards to the operations
  • Maintain KPI reports to ensure the increase and improvement of the business
  • Run tool box with the team leaders and the staffs regarding the business operation and client request that are required to be fulfilled
  • Involved in the CI projects on Fast swap in Aftersales and same day despatched
  • Manage inventory held which have been return from customers and the preparations for tender when required by Optus
  • Staffs review on performance
  • Manage 5S standard in the Processing stations and working area
  • Help Reverse Logistic Operations managers with P&L and Cost review and managing Customer Service team when Operations manager is off work
  • Improved of the productivity in all areas, consistently over delivered on KPI's
  • Up skilled staff in SAP/Boomerang/ Red Prairie WMS and IDW system
  • Multi-skilling of staff across all areas in Returns and Aftersales
  • Created a friendly environment for the workers so they feel comfortable at work
  • Gained management skills and experiences on how to deal with internal and external customer
  • Gained experiences in better management using Lean methods
  • Consistently increased savings on volume adjusted targets

Customer Service Team Manager

Toll Customised Solutions
03.2013 - 08.2014
  • The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers' accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results
  • Excellent verbal and written communication skills

Fulfilment and Despatch Team leader / Allocator

Toll Customised Solutions
08.2006 - 02.2013
  • Lead staffs of 10 -30 peoples in despatch Department
  • Train new staffs on how to use sap and system transactions and on how the job needs to be done
  • Fill up the end of day report and KPI report to reflect what has been completed everyday
  • Raise issues; manage up to the supervisors in order to improve working process
  • Report all incidents on the line of business to the Supervisor or OHS committee
  • Run tool box with the staff to make sure everyone is aware of business's daily operations and their part in it; get feedback to help run the business more smoothly
  • Run reports requested by the client or supervisor
  • Handling customer services queries in regard to the business
  • Help out in solving issue (system or general) at workplace
  • Set up new process for a new task
  • Help setting up locations and pick faces for stock put away and relocations
  • Help inventory managing the stock accuracy and preparation for stock take

Customer Service

Kmart
01.2008 - 12.2008
  • Cash Register - Ability to accurately conduct cash, cheque and credit transactions and reconcile to generated balances
  • Customer Service

Education

Advance Diploma -

Business Management

Level 3 -

Microsoft Excel
01.2010

Certificate III - Warehousing and Storage

Transport & Distribution
01.2008

Manual Handling -

01.2008

Hazard Identification -

Risk Assessment
01.2007

Skills

  • CUSTOMER SERVICE
  • RECEPTIONIST
  • RETAIL SALES
  • OPERATIONS
  • INVENTORY
  • Microsoft Office- Intermediate
  • SAP-Advance
  • Red Prairie- Advance
  • Qmaster
  • Boomerang
  • Finance
  • CRM
  • Daily living support
  • Housekeeping tasks
  • Emotional support
  • Health and safety awareness
  • Daily living assistance
  • Mobility assistance
  • Meal preparation
  • Meal planning and preparation
  • Mobility support
  • First aid and CPR
  • Housekeeping and laundry
  • Mental health assistance
  • Disability care
  • Patient support

References

  • Ahmed Zahir, Team Leader (COS), 0431-654-540
  • Dinesh Kumar, Operation Manager (Toll Global Logistic), 0459 990 073

Timeline

Support Worker

Alpha Omega Management Cons
09.2023 - Current

Customer Service Consultant

COS
10.2020 - Current

Internal Account Manager

COS
10.2019 - 09.2020

Uber Driver

Uber
03.2019 - Current

Fulfilment (Despatch) Team Manager

Toll Global Logistic
04.2017 - 08.2018

Reverse Logistic Team Manager

Toll Customised Solutions
11.2015 - 04.2017

Customer Service Team Manager

Toll Customised Solutions
03.2013 - 08.2014

Part Time Role

NBN Café and Convenience Store
06.2012 - 06.2017

Customer Service

Kmart
01.2008 - 12.2008

Fulfilment and Despatch Team leader / Allocator

Toll Customised Solutions
08.2006 - 02.2013

Advance Diploma -

Business Management

Level 3 -

Microsoft Excel

Certificate III - Warehousing and Storage

Transport & Distribution

Manual Handling -

Hazard Identification -

Risk Assessment

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Nerugini Balenthiran