NESA ALLANARAIZ
Young,Australia
Summary
Adept at delivering personalized care and respecting diverse backgrounds, I significantly enhanced patient satisfaction at Mercy Place Mount St Joseph’s Young. Leveraging strong communication and basic medical knowledge, I streamlined care processes, achieving an improvement in service efficiency. My dedication to dignity of care and teamwork consistently supports optimal patient outcomes.
Overview
25
25
years of professional experience
Work History
Assistant in Nursing
Mercy Place Mount St Joseph’s Young
Young, Australia
03.2023 - Current
- Administered medications as directed by registered nurse.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered call lights promptly and responded to patient needs accordingly.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Care Companion Grade 2
Minchinbury Manor
Rooty Hill, NSW
10.2019 - 02.2023
- Reported concerns to nurse supervisor to promote optimal care.
- Documented patient status and reported changes in care needs.
- Transported individuals to medical appointments.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cook 2 (Banquets)
The Star Sydney Hotel
Pyrmont, Australia
11.2022 - 02.2023
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Handled advanced thawing and food pre-preparation for upcoming events.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Catering Assistant
Gate Gourmet
Alexandria, Australia
12.2018 - 10.2019
- Checked food temperatures to determine item doneness and promote food safety.
- Took and recorded temperatures of food, refrigerators and freezers.
Customer Service Advocate
Hinduja Global Solutions
Libis, Quezon City, Philippines
09.2015 - 03.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Physical Therapy Assistant
Prince Abdulaziz Bin Musaad Hospital
Arar City, Kingdom of Saudi Arabia
09.2006 - 09.2009
- Aided head physical therapist in creating treatment plans for each patient.
- Conducted therapeutic exercises and manual therapy techniques under the supervision of a physical therapist.
- Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
- Educated patients and families on exercises and home care techniques for continued care.
Physical Therapy Assistant
Arar Central Hospital
Arar City, Kingdom of Saudi Arabia
12.2005 - 09.2006
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Adhered to safety protocols to prevent patient injuries during therapy sessions.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
Claims Processor 1 (also assigned as Information Officer)
Philippine Health Insurance Corporation
Pasig City, Philippines
07.2000 - 01.2006
- Assisted in developing and implementing process improvements to reduce processing times.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
Education
Certificate IV in Ageing Support -
United Colleges of Australia
Sydney, NSW, Australia06.2025
Diploma in Hospitality -
Australia International College
Darlinghurst, NSW, Australia07.2023
Certificate IV in Commercial Cookery -
Australian International College
Darlinghurst, NSW, Australia12.2022
Certificate IV in Disability -
The Illawarra Business College
Bankstown, NSW, AustraliaCertificate III in Individual Support in Ageing -
The Illawarra Business College
Bankstown, NSW, Australia09.2019
Bachelor of Science - Physical Therapy
Medina College
Ozamiz City, Misamis Occidental, Philippines03.1999
Skills
- Respect for diverse backgrounds and traditions
- Personalized care
- Dignity of care
- Effective verbal and written communication
- Good listening skills
- Basic medical knowledge
- Teamwork
- Time management
- Flexibility and adaptability
- Attention to detail
- Reporting and documentation
- Task prioritization
- Conflict resolution
- Fast learner
- Team collaboration
- Positive and professional
References
- Karen Campbell, Clinical Manager, Mercy Place Mount St Joseph’s Young (Aged Care Facility), KarenMaree.Campbell@mercy.com.au, 612 6380 1300
- Marilen Salonga RN GradCertMgt, Director of Care, Minchinbury Manor (Aged Care Facility), marilens@aaacare.com.au, 02 9832 5800
- Princess Joy Anne Florentino RN, Registered Nurse, Minchinbury Manor (Aged Care Facility), 0481 557 174
- Lynda Harrison JP, Dip Coun, Assessor in Community Services, 0401 402 041
- Benjamin Lee, Chef de Cuisine, The Star Sydney Hotel (Banquets), 0481 387 708
Timeline
Assistant in Nursing
Mercy Place Mount St Joseph’s Young
03.2023 - Current
Cook 2 (Banquets)
The Star Sydney Hotel
11.2022 - 02.2023
Care Companion Grade 2
Minchinbury Manor
10.2019 - 02.2023
Catering Assistant
Gate Gourmet
12.2018 - 10.2019
Customer Service Advocate
Hinduja Global Solutions
09.2015 - 03.2018
Physical Therapy Assistant
Prince Abdulaziz Bin Musaad Hospital
09.2006 - 09.2009
Physical Therapy Assistant
Arar Central Hospital
12.2005 - 09.2006
Claims Processor 1 (also assigned as Information Officer)
Philippine Health Insurance Corporation
07.2000 - 01.2006
Certificate IV in Ageing Support -
United Colleges of Australia
Diploma in Hospitality -
Australia International College
Certificate IV in Commercial Cookery -
Australian International College
Certificate IV in Disability -
The Illawarra Business College
Certificate III in Individual Support in Ageing -
The Illawarra Business College
Bachelor of Science - Physical Therapy
Medina College
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