Nescel Codera
Penola,SA
Summary
Results-driven Human Resource Officer/Head offering 10+ years in achieving positive human resources results for Construction, Mining and Manufacturing companies. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of HR
SOCOR CONSTRUCTION CORP.
06.2019 - 12.2023
- Plan, develop, lead, direct and coordinate the policies, activities and staff of Human Resource Department.
- Ensures Job Description is up-to-date and accurately describe each position
- Ensures recruitment and selection of people is done objectively and based on the Job Descriptions and Manpower specifications
- Checks references, qualifications and testimonials prior to employment
- Monitors and oversees all staff leave, sick leave and progress of new employee
- Ensures meaningful appraisals for all staff are carried out for annual basis
- Ensures appropriate personnel are nominated or sent on a particular training course
- Ensures company procedures are strictly adhered to
- Ensures personnel files are properly maintained and kept
- Ensures company's grievance and disciplinary procedures are observed and that all relevant documentation is completed
- Be aware of the welfare needs of the employees and be available for counselings
- Attends management meetings and initiates relevant follow up
- Monitors management/staff relations and mediate where necessary
- Handles investigation and resolution of employee issues, concerns and conflicts
- Carries out salary and wage survey
- Conducts exit interviews with all levels of employees or resignation from the company
- Performs other relevant task as assigned to him from time to time by the Management.
Customer Service Rep.
24/7 CONTACT PHILIPPINES
10.2016 - 04.2017
- Answering calls of clients to about and address their needs, complaints, or other issues with the products and services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening to callers, confirming or clarifying information and diffusing angry clients as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Adhering to all company policies and procedures.
Chat Support
QUALFON PHILIPPINES
04.2016 - 09.2016
- Answering calls of clients to about and address their needs, complaints, or other issues with the products and services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening to callers, confirming or clarifying information and diffusing angry clients as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Adhering to all company policies and procedures.
HR Generalist
MAGIC MELT FOODS INC.
01.2014 - 06.2015
- Prepare and review compensation and benefits packages
- Administer health and life insurance programs
- Implement training and development plans
- Plan quarterly and annual performance review sessions
- Inform employees about additional benefits they're eligible for (e.g extra vacation days)
- Update employee records with new hire information and/or changes in employment status
- Maintain organizational charts and detailed job descriptions along with salary records
- Forecast hiring needs and ensure recruitment process runs smoothly
- Develop and implement HR policies throughout the organization
- Process employees' queries and respond in a timely manner
- Stay up-to-date and comply with changes in labor legislation.
HR Officer
CEBU APC FINANCE
03.2010 - 04.2011
- Prepare and review compensation and benefits packages
- Administer health and life insurance programs
- Implement training and development plans
- Plan quarterly and annual performance review sessions
- Inform employees about additional benefits they're eligible for (e.g extra vacation days)
- Update employee records with new hire information and/or changes in employment status
- Maintain organizational charts and detailed job descriptions along with salary records
- Forecast hiring needs and ensure recruitment process runs smoothly
- Develop and implement HR policies throughout the organization
- Process employees' queries and respond in a timely manner
- Stay up-to-date and comply with changes in labor legislation
- Conducts Orientation for newly hired employees
- Stay up-to-date and comply with changes in labor legislation.
HR Staff
ATLAS CONSOLIDATED MINING/CARMEN COPPER CORP.
08.2006 - 01.2011
- Ensures Job Description is up-to-date and accurately describe each position
- Liaises with Department heads with regard to recruitment and transfer of Management
- Ensures recruitment and selection of people is done objectively and based on the Job Descriptions and Manpower specifications
- Checks references, qualifications and testimonials prior to employment
- Issues appointment and regret letters and answers all correspondence
- Monitors and oversees all staff leave, sick leave and progress of new employee
- Ensures company procedures are strictly adhered to
- Ensures personnel files are properly maintained and kept
- Ensures company's grievance and disciplinary procedures are observed and that all relevant documentation is completed
- Be aware of the welfare needs of the employees and be available for counseling
- Attends management meetings and initiates relevant follow up
- Monitors management/staff relations and mediate where necessary
- Carries out salary and wage survey
- Conducts exit interviews with all levels of employees or resignation from the company
- Performs other relevant task as assigned to him from time to time by the Immediate Superior.
Sales/Marketing Officer
DataVox Technology
10.2005 - 08.2006
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- Work with customers to determine their needs and then recommend that right product to solve customer's problem
- Assist in ensuring that the product presentation area is clean and organized
- Develop and cultivate strong buying relationships with customers
- Use company literature and available training resource to stay up to date on product features
- Do Telemarketing.
Education
Immaculate Heart of Mary Academy
Diploma in Professional Education - Education
Cebu Technological University
Cebu, Philippines12.2016
Bachelor of Science - Tourism
University of San Jose-Recoletos
Cebu, Philippines10.2003
Skills
- Employment law
- Workforce planning
- Performance management
- Compensation design
- Good in decision making
- Team building
- Succession planning
- HR analytics
- Conflict resolution
- Training and development
Summary Of Experience
Working Experience in Recruitment and Compensation and Benefits for 5 yrs.
Other Qualifications
- Proficient with MS Office other computer software applications.
- Know how to drive 4-wheel motor vehicles.
Personal Information
- Height: 5'3"
- Weight: 134lbs
- Date of Birth: 03/26/81
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Certification
- CERTIFICATE OF COMPLETION - ISO 9001:2015 INTERNAL QUALITY AUDIT -Oct 27-28, 2020
- CERTIFICATE OF SEMINAR - JOB ANALYSIS, COMPENSATION AND BENEFITS AND DESIGNING SALARY STRUCTURE - Oct 5, 2019
- CERTIFICATE OF APPRECIATION- INTERNAL AUDITOR - July 13, 2023
- CERTIFICATE OF TRAINING - ORGANIZATION ETHICS AND RELATIONSHIP BUILDING - September 17, 2023
- CERTIFICATE OF TRAINING - PROBLEM SOLVING and CRITICAL THINKING SKILLS - September 10, 2023
Timeline
Head of HR
SOCOR CONSTRUCTION CORP.
06.2019 - 12.2023
Customer Service Rep.
24/7 CONTACT PHILIPPINES
10.2016 - 04.2017
Chat Support
QUALFON PHILIPPINES
04.2016 - 09.2016
HR Generalist
MAGIC MELT FOODS INC.
01.2014 - 06.2015
HR Officer
CEBU APC FINANCE
03.2010 - 04.2011
HR Staff
ATLAS CONSOLIDATED MINING/CARMEN COPPER CORP.
08.2006 - 01.2011
Sales/Marketing Officer
DataVox Technology
10.2005 - 08.2006
Immaculate Heart of Mary Academy
Diploma in Professional Education - Education
Cebu Technological University
Bachelor of Science - Tourism
University of San Jose-Recoletos
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