Neshan Jayaneth
Brisbane,QLD
Summary
Experienced IT Systems Analyst with a strong track record in Technology Service Delivery within corporate environments. Over 2 years of demonstrated expertise in providing support, enhancing processes, and driving proactive changes. Proficient in identifying improvement opportunities and successfully implementing them. Skilled in developing, documenting, and evolving operational policies, processes, and procedures. A clear and effective communicator, adept at translating technical incidents into easily understandable language. Well-versed in documentation, analysis, and reporting, with a commitment to customer-centric and delivery-focused approaches. I am now seeking my next career growth opportunity to further develop my expertise and make meaningful contributions to an innovative organization.
Overview
8
8
years of professional experience
Work History
Systems Analyst
Wholesale Foods Group
Goldcoast, QLD
06.2023 - Current
- Manage and coordinate system configuration of Momentum, collaborating cross-functionally to develop technical specifications and optimize data integration.
- Successfully import business data and create a database in the Bartender system, then automate the labeling process using templates. This initiative saved over 100+ man-hours per year by streamlining labeling process and increasing efficiency.
- Proactively identify and resolve technical issues within the Bartender system and Momentum system, ensuring minimal disruptions and enhancing user experience through autonomous problem-solving skills.
- Enabled tablet printing for staff in production lines, integrating printing jobs live with machines to streamline workflow and save time. Implemented networking setup to facilitate seamless communication between tablets and machines, ensuring efficient data transfer and smooth operation of the printing process.
- Oversee and resolve overall IT-related inquiries within the business, resulting in cost savings by eliminating the need for a third-party IT service provider. This includes managing Microsoft services, Miradore, and Codetwo, ensuring efficient and effective IT operations across all platforms.
- Lead the process of creating and setting up a Website and a B2B platform on Dear system for a new business venture, Foodbrands, and manage all issues relating to the setup.
Analyst
IVIIS LIMITED
Southport, QLD
01.2023 - 06.2023
- Successfully troubleshooted and resolved complex problems with programs and systems, minimizing downtime and ensuring uninterrupted operations.
- Implemented comprehensive testing strategies that resulted in improved system performance, enhanced database accuracy, and streamlined processing techniques.
- Contributed to the expansion of systems with new features and structural components, contributing to increased functionality and usability for end-users.
- Developed and managed project plans, consistently delivering projects on time and within budget while effectively allocating resources.
Techinical Sales Consultant
Telstra
Brisbane , QLD
09.2022 - 01.2023
- Achieved and exceeded set KPIs within the second month of employment, demonstrating exceptional sales performance and the ability to meet targets consistently while leveraging technical expertise.
- Ranked 1st in the division within a short period of time, showcasing outstanding sales skills, deep technical knowledge, and the ability to effectively communicate complex IT solutions to customers.
- Maintained consistently high customer satisfaction scores, receiving positive feedback for providing technical guidance and delivering tailored IT solutions that addressed customer needs.
- Acted as a trusted advisor to customers, leveraging technical knowledge to identify and address their IT-related pain points and challenges with customized solutions.
Business Analyst
MAS Holdings (Bodyline)
Colombo, Sri Lanka
05.2021 - 02.2022
- Collaborated closely with the director to provide business analysis support and strategic guidance for IT-related decisions, ensuring alignment with organizational objectives.
- Utilized systems like SAP and Power BI to gather and analyze data, extract insights, and generate reports for informed decision-making.
- Played a key role in optimizing management roles, facilitating effective communication, and adjusting organizational culture to be more open and productive, specifically within IT-related functions.
- Developed and implemented data-driven strategies to improve operational processes within departments, leveraging SAP and other tools, resulting in cost savings, enhanced efficiencies, and streamlined workflows.
IT Administrator
TranscoCargo Logistics
Brisbane, QLD
09.2019 - 03.2021
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
- Managed implementation of application developments by collaborating with overseas technical teams.
- Created centralized management capability by integrating warehouse management software applications.
Junior Executive - Operations
Cosco Logistics
Colombo, Sri Lanka
01.2017 - 06.2019
- Worked towards improving productivity, quality and efficiency of operations.
- Prepared manifests showing mail and freight weights, destination/origin, and waybill numbers.
- Compiled, sorted and verified the accuracy of data before it is entered into designated computer systems
Education
Master of Information Technology - Business Analysis
Charles Sturt University
Brisbane, Australia12.2021
Bachelor of Science - Business Management (Logistics And Supply Chain)
National School of Business Management
Colombo, Sri Lanka12.2018
Skills
- SQL , Python, Power BI, JS, SAP, VB
- Database Building BI Tool and System Design
- System/ IT Analysis
- Customer Service
- Technical Support/ Project Planning
- Automation Integration
- System Design
Timeline
Systems Analyst
Wholesale Foods Group
06.2023 - Current
Analyst
IVIIS LIMITED
01.2023 - 06.2023
Techinical Sales Consultant
Telstra
09.2022 - 01.2023
Business Analyst
MAS Holdings (Bodyline)
05.2021 - 02.2022
IT Administrator
TranscoCargo Logistics
09.2019 - 03.2021
Junior Executive - Operations
Cosco Logistics
01.2017 - 06.2019
Master of Information Technology - Business Analysis
Charles Sturt University
Bachelor of Science - Business Management (Logistics And Supply Chain)
National School of Business Management
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