Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic

Nesibe Lelik

Mickleham,VIC

Summary

Diligent and ambitious undergraduate university student with a background in warehouse management and customer service. Proven ability to streamline operations and enhance customer experiences. Passionate volunteer with a commitment to humanitarian causes, showcasing leadership skills. Adept at collaborating with diverse teams and fostering positive working relationships. Committed employee with experience refilling items on shelves and floor. Transported inventory to sales area and neatly loaded in designated spots. Supported customers needing assistance with heavy or hard-to-reach items.

Overview

3
3
years of professional experience

Work History

Warehouse Stocker/Customer Service

Fountain Bookshop
01.2021 - 01.2024
  • Ensured efficient stock management, maintaining bookstore
  • Collaborated with team members to streamline inventory processes, contributing to improve workflow
  • Worked in high pressure environment with time constraints to complete over 200 customer orders each day in warehouse setting
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
  • Managed and motivated employees to be productive and engaged in work

Customer Service

Dallas Pizza shop
04.2022 - 07.2022
  • Provided exceptional customer service, taking orders and ensuring positive dining experiences
  • Developed strong interpersonal skills by effectively handling customer inquiries and concerns
  • Handled over 20 incoming calls daily while providing excellent customer service.
  • Interacted directly with customers and team members to maintain high level of customer service.

Education

High-school diploma -

Sirius College
Melbourne, VIC
01.2023

Skills

  • Customer Service
  • Teamwork
  • Leadership
  • Communication Skills
  • Time management
  • Cultural sensitivity
  • Bilingual
  • Problem-Solving
  • Strategic Planning
  • Team Leadership
  • Time Management

Experience

  • Yemen Humanitarian Fundraiser Volunteer 2023: Spearheaded fundraising efforts for humanitarian causes, demonstrating strong organisational and communication skills as a member of the decor team. Successfully organised and participated in events, contributing to the achievement of fundraising goals.
  • Cambodia Food Package Distribution Volunteer 2022: Actively participated in a humanitarian initiative, personally distributing food packages to those in need internationally. Collaborated with a diverse team, fostering teamwork and cultural sensitivity in a new environment.
  • Deputy Editor of Community Magazine 2022 (Reviewing and Organising Group): Played a pivotal role in leading a team of young volunteers, reviewing and organising content, showcasing attention to detail and editorial skills. Coordinated with team members to ensure timely and accurate content delivery.


Timeline

Customer Service

Dallas Pizza shop
04.2022 - 07.2022

Warehouse Stocker/Customer Service

Fountain Bookshop
01.2021 - 01.2024

High-school diploma -

Sirius College
Nesibe Lelik