Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Nesreen Balbissi

EAST DONCASTER,VIC

Summary

Motivated and enthusiastic professional with a strong background in mental health, disability support and completed my double degree in Psychology and Criminology in 2022. Experienced in providing comprehensive care and support to individuals with diverse needs, I am dedicated to pursuing a career in the disability and mental health sectors. Equipped with excellent interpersonal skills, a deep understanding of psychological principles, and a commitment to delivering person-centered care, I am eager to contribute to and grow within a dynamic healthcare environment focused on enhancing the well-being of others. I am actively pursuing employment opportunities where I can apply the skills and knowledge developed throughout my university studies and diverse work experiences. These encompass a robust work ethic, advanced interpersonal skills, and proficiency in client assessment and rapport building, all of which are pivotal for achieving success in any professional setting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Nadrasca PTY
07.2022 - Current
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Maintained records of services provided, client progress, and goals achieved.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Transported clients to appointments, social events, and other activities as needed.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Encouraged independence by teaching skills needed for everyday life.
  • Organized recreational and educational activities for clients according to individual needs.
  • Administered medication according to doctor's orders and monitored side effects.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Improved resident and staff engagement through group activities.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Grocery Team Member

Coles
EAST DONCASTER, VIC
10.2016 - Current
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
  • Adhered to safety policies while operating equipment such as hand truck or pallet jack.
  • Handled returns promptly and professionally while adhering to company policies.
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
  • Completed price changes on store items quickly and accurately.
  • Set up promotional displays within the store in accordance with corporate guidelines.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
  • Efficient stock management and replenishment
  • Customer service and assistance
  • Team coordination and leadership (if applicable)
  • Knowledge of health and safety regulations
  • Ability to work in a fast-paced environment
  • Excellent communication skills
  • Attention to detail
  • Problem-solving skills

Mental Health Worker

Primacy Care
EAST DONCASTER, VIC
06.2022 - 01.2023
  • Adapted therapeutic approaches based on each patient's unique needs and preferences.
  • Conducted weekly home visits to assess the safety of each patient's living environment.
  • Educated patients about available resources such as community programs, support groups and housing options.
  • Assessed clients' mental health, abilities and disabilities to develop individualized treatment plans.
  • Actively listened to clients' concerns while providing empathy and understanding during therapy sessions.
  • Monitored patient progress through regular assessments and feedback from family members and caregivers.

Registers and Cosmetician

Priceline Pharmacy
06.2016 - 05.2019

• Worked collaboratively in high-pressure environment.

• Independently accepted store deliveries and further separated the load for each team member accurately.

• Consistently performed well over the required work rate when stocking produce.

• Maintained a conscious effort to ensure customers desires and needs were met.

  • Trained new staff members on proper application techniques for makeup and skincare products.

Administrative Assistant

St Marks Dental Clinic
02.2014 - 05.2016
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed invoices for payment using accounting software applications.
  • Managed office supplies inventory and placed orders when necessary.

Education

Bachelor of Psychological Science, Bachelor of Criminology -

Deakin University
06-2022

Diploma of Health Science -

Deakin
11-2017

Skills

  • Personal Care
  • Incident Reports
  • Relationship Building
  • Family Communication
  • Client Needs Assessment
  • Behavior Support Plans
  • Client Confidentiality
  • Documentation And Reporting
  • Safety Management
  • Client Transportation
  • Therapeutic Interventions
  • Life Skills Training
  • Meal Planning
  • Medication schedules
  • Emotional Support
  • First-aid and CPR
  • Team Leadership
  • Person-centered care and support
  • Case management and care planning
  • Crisis intervention and de-escalation techniques
  • Psychoeducational and skill-building support
  • Advocacy for clients' rights and needs
  • Collaborative teamwork with multidisciplinary teams
  • Knowledge of mental health disorders and disabilities
  • Empathy and compassion
  • Cultural competence and sensitivity
  • Ability to maintain confidentiality and professionalism

Certification

Current Police Check

Course in Supporting People with Disability to use Medication

Administration of medication in the community sector

First Aid

Cardiopulmonary Resuscitation

NDIS Worker Screening

Working with Children Check

Covid-19 Infection Control Training

NDIS Orientation Certificate

Driver's License

Mental Health First Aid Training

Volunteer Experience

  • St Kilda Mums 2021 – 2022

References

References available upon request.

Timeline

Disability Support Worker

Nadrasca PTY
07.2022 - Current

Mental Health Worker

Primacy Care
06.2022 - 01.2023

Grocery Team Member

Coles
10.2016 - Current

Registers and Cosmetician

Priceline Pharmacy
06.2016 - 05.2019

Administrative Assistant

St Marks Dental Clinic
02.2014 - 05.2016

Bachelor of Psychological Science, Bachelor of Criminology -

Deakin University

Diploma of Health Science -

Deakin
Nesreen Balbissi