Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Neten Dema

Marangaroo,WA

Overview

2
2
years of professional experience

Work History

Waitstaff Manager

Catalano's cafe
Victoria Park , WA
02.2024 - Current
  • Managed and trained waitstaff to ensure exceptional customer service.
  • Monitored staff performance, identified areas of improvement, and provided feedback to employees.
  • Ensured compliance with all health and safety regulations relating to food service operations.
  • Developed training materials for waitstaff on proper table setting techniques and dining etiquette.
  • Assisted with resolving customer complaints in a professional manner.
  • Organized weekly staff schedules based on business needs.
  • Coordinated special events such as banquets or catering services.
  • Assisted customers with menu selections according to their dietary needs or preferences.
  • Ensured that orders were accurate before they were sent out from the kitchen.
  • Worked closely with chefs to ensure quality control standards are met at all times.
  • Supervised daily operations of the restaurant floor including seating arrangements, greeting guests, and providing assistance throughout meal service.
  • Performed cashier duties when necessary including handling payments from customers using POS system.
  • Ensured that all tables are properly cleared after each guest leaves the restaurant.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Restaurant Waiter

Trattoria Ilaria
Angove Street , WA
04.2023 - 02.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

Master of Arts - Masters of Development Studies (M1195)

Murdoch University
Perth, WA
12-2024

Bachelor of Science - Secondary Education

Samtse College of Education
Samtse, Bhutan
06-2022

Skills

  • Food presentation
  • Staff retention
  • Food safety knowledge
  • Reservation Management
  • Workplace Safety
  • Staff Motivation

Languages

English
Professional

References

References available upon request.

Timeline

Waitstaff Manager

Catalano's cafe
02.2024 - Current

Restaurant Waiter

Trattoria Ilaria
04.2023 - 02.2024

Master of Arts - Masters of Development Studies (M1195)

Murdoch University

Bachelor of Science - Secondary Education

Samtse College of Education

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