Nethmi Liyanage
Boxhill,VIC
Summary
Results-driven professional with a proven track record in administration, hospitality, and merchandising. Demonstrating proficiency in communication, organizational management, and problem-solving, with a solid background in effectively engaging stakeholders. Seeking opportunities to leverage a unique blend of skills and experiences in a dynamic work environment. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
4
4
years of professional experience
Work History
FOH Team Member
The Lincoln Of Toorak
Melbourne, VIC
12.2022 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managing the process in dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained customer satisfaction with timely table check-ins to assess food
and beverage needs. - Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Used communication and problem-solving skills to resolve customer
complaints and promote long-term loyalty.
Admissions Officer/Education Consultant
Unikey Global Pty Ltd
Melbourne, VIC
01.2023 - 08.2023
- Assisted in the development and implementation of admissions policies and procedures.
- Analyzed student academic records to determine eligibility for admission to college or university programs.
- Reviewed applications for completeness and accuracy prior to processing.
- Maintained accurate records of all application materials received from prospective students.
- Responded promptly to inquiries from prospective students via email or telephone calls.
- Resolved problems that arose during the admissions process in a professional manner.
- Prepared reports summarizing admissions data such as number of applicants accepted, denied, waitlisted in a weekly basis. with maintain records of 900+ studnets.
- Managed incoming applications through tracking system ensuring timely responses were made.
- Advised current students on changes or updates within the admissions process.
- Handling agreements in between the company and
educational providers. - Overlooked the admission team and trained them in
the process. - Personable verbal communication skills with a
strong ability to liaise, negotiate and engage with a
range of people. - Excellent written and formal communication for
reports, letters, briefings, and resource documents. - Open to work with multicultural team members
- Strong team player with patience at difficult
situations. - Successfully managed administrative tasks, including handling emails, inquiries, and scheduling important meetings.
Development Merchandiser (Executive)
Teejay Lanka PLC Sri Lanka
01.2020 - 12.2022
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Maintained accurate records of all merchandise transactions including , invoices, orders, inventories.
- Ability to apply my knowledge from studies into real time textile manufacturing and in management.
- Experience from working at a leading multinational manufacturer.
- Fabric costings and wide knowledge on weft knit fabric manufacturing.
- Sound knowledge in sales and marketing.
- Excel in documentation, reporting and presentation.
- Supplier handling and Negotiating powers.
- Results oriented with strong organisational and communication skills
Education
MBA -
Holmes Institute Australia
01-2024
Bachelor of Applied Science - Textile Technology
RMIT University
01-2022
Advanced Level Examination Cambridge Syllabus -
Lyceum International School
Sri Lanka01-2018
Ordinary Level Examination Cambridge Syllabus -
Lyceum International School
Sri Lanka01-2016
Skills
- Communication Skills
- Time Management
- Eye for Detail
- Problem-solving
- Relationship Building
- Database Administration
- Bookkeeping
- Records Management
- MS Excel/ Ms Powerpoint
- SAP Knowledge
- Team working
Languages
English
Full Professional
Accomplishments
- 2016/2017 - Deputy House Captain at Inter-House Sports meet
- 2013/2014 - Junior Prefect
- Special awards in School Netball team
- Special awards in school Drama team
Sports and Hobbies
- Netball
- Badminton
- Singing
REFERENCES
AJ Sene
Managing Director
Lincoln Of Toorak
Trak Centre, 445 Toorak Rd, Toorak VIC 3142
Tel - +61 448 435 38
Mr.Ruvinda Kalyananda
Accountant
Meta Accountants Pty Ltd
Tel: +61449766710 ruvinda@metatax.com.au
Timeline
Admissions Officer/Education Consultant
Unikey Global Pty Ltd
01.2023 - 08.2023
FOH Team Member
The Lincoln Of Toorak
12.2022 - Current
Development Merchandiser (Executive)
Teejay Lanka PLC Sri Lanka
01.2020 - 12.2022
MBA -
Holmes Institute Australia
Bachelor of Applied Science - Textile Technology
RMIT University
Advanced Level Examination Cambridge Syllabus -
Lyceum International School
Ordinary Level Examination Cambridge Syllabus -
Lyceum International School
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