Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Nethmini Ranasinghe

Frankston,VIC

Summary

Dedicated and customer-focused individual with a proven track record in providing exceptional support and guidance to prospective students. Seeking to contribute my expertise in admissions, enrollment, and program information dissemination to an educational institution committed to student success.

Overview

4
4
years of professional experience

Work History

Student Ambassador

La Trobe University
10.2023 - 03.2024
  • To assist new students navigate Student Online and enrol, timetable, access LMS, find, read and understand the Handbook.
  • Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
  • Assisted admissions office staff with administrative tasks such as data entry, cold calling, enrolments, time tables and event planning to help streamline processes.
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
  • Aided recruitment efforts, assisting potential students in understanding admissions process.
  • Developed in-depth knowledge of university resources and services and promoted to prospective students.
  • Mentored students to increase satisfaction and help engage in campus life.

Student Well Being and Enrolment Advisor

IMH ( Part-Time)
07.2022 - 12.2022
  • Provide personalized guidance and counseling to prospective and current students regarding academic programs, admission requirements, financial aid options, and campus resources.
  • Achieve a 95% completion rate for enrollment applications, demonstrating efficiency and effectiveness in managing the enrollment workflow.
  • Conduct individual advising sessions to address student concerns related to academic progress, personal challenges, and overall well-being.
  • Assist students in developing academic and personal goals, and collaborate with them to create action plans for achieving success.
  • Provide information and guidance on enrollment deadlines, program requirements, and academic policies to help students make informed decisions about their educational pursuits.
  • Collect and analyze data related to student enrollment trends, retention rates, and satisfaction levels to inform programmatic improvements and decision-making processes.
  • Develop and deliver at least 2 workshops per semester focused on promoting student well-being, mental health awareness, and stress management techniques.

Training and Development Executive (Full-Time)

Mitra Sri Lanka
02.2022 - 10.2022
  • Develop and implement comprehensive training programs and initiatives that align with the organization's strategic goals and objectives for interns.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.

Talent Acquisition Intern ( Campus Recruitment)

Virtusa
01.2022 - 07.2022
  • Managed the recruitment process for prospective students, including handling inquiries, providing personalized assistance, and nurturing relationships to ensure enrollment targets are met.
  • Developed and implemented effective recruitment strategies to attract high-quality applicants and increase enrollment numbers.
  • Conducted informational sessions and presentations for prospective students and their influencers to provide detailed information about programs, admission requirements, and campus life.
  • Collaborated with academic staff and other departments to streamline the admissions process and improve the overall student experience.
  • Utilized CRM systems and other technology platforms to track inquiries, monitor recruitment activities, and analyze data to make informed decisions and improve recruitment efforts.
  • Organized job fairs and networking events, increasing visibility of company as an employer of choice among prospective interns.

Customer Service Officer (Part-Time)

Indika Enterprises Pvt. Ltd., Sri Lanka
01.2020 - 12.2021
  • Responding to customer inquires by providing product and service information and resolving problems.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Created and maintained detailed database to develop promotional sales.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Achieved a 90% resolution rate for customer inquiries and complaints within 24 hours, exceeding the company's benchmark of 85%.
  • Successfully managed and processed an average of 50 inbound calls per day, meeting or exceeding performance targets.

Clinical Psychology Intern

Ayati Hospital
01.2020 - 06.2020
  • Worked with educational systems to provide services to students.
  • Offered specific advice to help clients work through educational or occupational issues.
  • Provided consultation services within a multidisciplinary team, offering psychological expertise towards the betterment of overall client care.
  • Maintained detailed records of therapy sessions while adhering to strict confidentiality standards.
  • Delivered psychoeducation workshops for families of clients, fostering understanding and support for individuals with mental health issues.

Education

Master of Science - Counselling, Rehabilitation And Mental Health

La Trobe University
Melbourne, VIC
12.2024

Bachelor of Science - Human Resources Management

Northampton University (top-up)
United Kingdom
02.2023

Certificate - Counselling And Psychotherapy

Institute of Mental Health
Sri Lanka
12.2022

Bachelor of Science - Psychology

Liverpool John Moores University
United Kingdom
03.2022

Skills

  • Customer Service
  • Critical thinking and problem-solving
  • Ability to Work in a Team
  • Leadership Skills
  • Effective Time Management
  • Student Engagement
  • Organisation Skills
  • Microsoft Office
  • Internal Communications
  • Problem-Solving
  • Attention to detail
  • Communication Strategy Development

Volunteer Experience

  • Program Assistant, Future Forte, (04/01/23, Present )


Coordinate and support various aspects of the International Student Support Volunteer Program, including recruitment, training, and scheduling of volunteers., Promote the program to international students and potential volunteers through various channels, such as social media, newsletters, and campus events., Organize and assist in planning cultural exchange events, workshops, and activities that facilitate cross-cultural understanding and integration.


  • Mentee, Study Melbourne Leadership Labs, (03/01/23, Present)


Actively participate as a mentee in the leadership program, receiving guidance, support, and mentorship from experienced mentors, Engage with international students, fostering cross-cultural understanding and promoting diversity and inclusion within the university community, Expand personal and professional networks by connecting with mentors, program leaders, and other international students.


  • La Trobe Leaders Program, La trobe University, (06/01/23- Present)


Answer questions during orientation and early weeks of semester, Leading campus tours during orientation and early weeks of semester, Leading campus tours held outside "welcome" times across the year, Connect with students at on campus engagement events


  • Student Ambassador, SLIIT Psychology Department, (02/01/21, 12/01/22)


 Assisted in organizing and participating in university recruitment events, including college fairs and open houses., Engaged with prospective students and parents, addressing inquiries and providing information about university offerings., Worked closely with admissions staff to maintain a welcoming and informative campus environment., Offer guidance on the application process, including deadlines, required documents, and application requirements. Provide information about scholarships and financial aid options.


  • Program Assistant, Leo Club, (03/01/19, - 09/01/22)


 Coordinate mentorship programs where experienced students or club members offer guidance and mentorship to younger or struggling students., Collaborate with other organizations or departments to provide access to resources like food banks, counseling services, or housing assistance., Organize events, workshops, or seminars aimed at addressing student needs, such as financial literacy workshops or mental health awareness campaigns.


  • Student Leader, AIESEC in SLIIT, (06/01/19 -07/01/20)


 Facilitate mentorship programs that pair experienced students with newcomers, fostering a supportive environment for academic and personal growth., Plan and execute leadership development workshops, seminars, and activities that empower students to develop leadership skills and take on leadership roles within the club and the wider community., Assist in planning and coordinating events, fundraisers, and community service projects, involving student members to develop their leadership and organizational abilities.

References

References available upon request

Timeline

Student Ambassador

La Trobe University
10.2023 - 03.2024

Student Well Being and Enrolment Advisor

IMH ( Part-Time)
07.2022 - 12.2022

Training and Development Executive (Full-Time)

Mitra Sri Lanka
02.2022 - 10.2022

Talent Acquisition Intern ( Campus Recruitment)

Virtusa
01.2022 - 07.2022

Customer Service Officer (Part-Time)

Indika Enterprises Pvt. Ltd., Sri Lanka
01.2020 - 12.2021

Clinical Psychology Intern

Ayati Hospital
01.2020 - 06.2020

Master of Science - Counselling, Rehabilitation And Mental Health

La Trobe University

Bachelor of Science - Human Resources Management

Northampton University (top-up)

Certificate - Counselling And Psychotherapy

Institute of Mental Health

Bachelor of Science - Psychology

Liverpool John Moores University
Nethmini Ranasinghe