Netnutta Nareumitkitakan
Ashfield,NSW
Summary
Customer-focused retail professional with strong communication and store operations skills. Experienced in providing friendly, efficient service, resolving issues calmly under pressure, and keeping daily store tasks organised and on track. Confident in building rapport with customers and delivering a positive shopping experience through clear, professional communication.
Overview
8
8
years of professional experience
Work History
Sales Associate
Real King Vintage
05.2023 - Current
- Delivered exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Handled customer enquiries and store issues calmly under pressure, resolving problems quickly to protect customer satisfaction.
- Served up to 1,000 customers during peak periods.
- Trained new staff on operational procedures and customer service best practices, promoting teamwork and efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Supported stock handling: receiving, sorting, tagging, pricing, steaming/maintaining garments, and replenishing the floor efficiently.
Sales and Marketing Manager
Sunflower Agro Co., Ltd
10.2018 - 04.2022
- Managed international customer communication for enquiries, quotations, and negotiations, maintaining professional relationships and follow-ups over 30 calls per day.
- Created marketing and sales support materials (website visuals, retail posters, exhibition artwork) to strengthen product presentation and customer engagement.
- Managed procurement by sourcing and purchasing goods from both Thai and international suppliers, ensuring cost-effective and timely supply.
- Mentored junior staff in sales techniques and client relationship management to elevate team performance.
Designer
Inner Room Co., Ltd
01.2018 - 09.2019
- Supported branding and visual merchandising projects, contributing to product packaging and promotional campaigns.
- Increased sales by 15%
- Assisted in the development of company branding guidelines, ensuring consistency across all marketing materials and products.
- Increased customer satisfaction, implementing feedback loops for continuous product improvement.
Education
Bachelor of Arts - Ceramics Design
King Mongkut's University of Technology North Bangkok
Bangkok, Thailand06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Relationship building
- MS office
- Graphic design
Accomplishments
Participated in Anuga 2021 in Cologne, Germany as part of the DITP (Department of International Trade Promotion) Thailand team, supported by coordinating across Thailand exhibitor booths, while assisting business promotion by facilitating communication with international visitors and supporting B2B enquiries to encourage trade opportunities.
Languages
English
Thai
Interests
- Music
- Creative Writing
- Fashion and Style
- Language and Culture
Timeline
Sales Associate
Real King Vintage
05.2023 - Current
Sales and Marketing Manager
Sunflower Agro Co., Ltd
10.2018 - 04.2022
Designer
Inner Room Co., Ltd
01.2018 - 09.2019
Bachelor of Arts - Ceramics Design
King Mongkut's University of Technology North Bangkok