Mihret Dereje Negash
Werribee South,VIC
Summary
Proven track record in enhancing customer experience and team efficiency, demonstrated at Harmony Hotel. Excelled in team coordination and customer service, significantly improving service delivery. Skilled in hospitality and strong communication, adept at resolving complaints and ensuring high-quality service standards.
Personable and efficient individual with excellent leadership and communication skills. In-depth understanding of restaurant operations and customer service, adept in inventory management and staff coordination. Committed to creating positive dining experience and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Restaurant Supervisor
Harmony Hotel
02.2022 - 09.2024
- Managed purchase of food items and inventory of inputs for the restaurant kitchen
- Handled guest complaints professionally, resolving issues
- Ensured consistent quality of food and service by working collaboratively with kitchen and service staff.
- Coordinated team members with focus on efficient service and positive customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Waitress
Kebede Restaurant
08.2021 - 01.2022
- Provided a welcoming demeanour and excellent service standards even during busy shifts.
- Showed strong multitasking skills, handling multiple tables and orders while delivering prompt service.
- Maintained clean dining environment, ensuring a positive guest experience.
- Remained calm and composed when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Edget Chora Secondary School
Addis Ababa, Ethiopia08-2021
Skills
- Customer service
- Team coordination
- Hospitality
- Record keeping
Timeline
Restaurant Supervisor
Harmony Hotel
02.2022 - 09.2024
Waitress
Kebede Restaurant
08.2021 - 01.2022
High School Diploma -
Edget Chora Secondary School
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