Neva Graham
Margaret River,WA
Summary
Dedicated professional with extensive experience in managing depot and retail operations. Known for exceptional communication skills and a commitment to training team members, ensuring high standards of customer service and safety compliance.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Depot Supervisor
Backyard Creations
MARGARET RIVER, WA
10.2024 - Current
- Supported daily depot operations to keep workflow running smoothly.
- Tracked inventory levels and organized stock for efficient retrieval.
- Monitored equipment condition to ensure operational readiness. and reported issues right away.
- Assisted in processing incoming shipments and verifying deliveries.
- Communicated with suppliers to coordinate material orders and deliveries.
- Trained new employees on company and safety standards, providing assistance and remediation for issues.
- Coordinated routine maintenance for fleet vehicles to ensure safety. for fleet vehicles according to established guidelines.
- Reviewed purchase orders for accuracy prior to authorizing payments.
- Maintained accurate records of incoming shipments and outgoing deliveries.
- Conducted regular audits of stock levels and updated records accordingly.
- Ensured adherence to safety regulations in the depot environment.
- Managed relationships with external vendors for procurement of supplies and services.
- Delegated tasks to team members, fostering an efficient and cooperative work environment.
Office Manager
Backyard Creations
MARGARET RIVER, WA
04.2023 - 10.2024
- Coordinated office functions and activities to enhance employee productivity and workflow.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Supported management by preparing reports and presentations to facilitate informed decision-making.
- Coordinated schedules and meetings for management and team members.
- Trained new employees on office systems and procedures to ensure seamless integration into the team.
- Provided training to new hires on office policies and procedures.
- Managed incoming communications by answering phone calls and responding to emails promptly.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Delegated work to staff, set priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Store Manager
Bunnings
MARGARET RIVER, WA
11.2015 - 03.2023
- Led a team of staff in delivering exceptional customer service and product knowledge.
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Oversaw inventory management and stock replenishment to maintain product availability.
- Implemented store promotions and visual merchandising to enhance customer engagement.
- Monitored sales performance and adjusted strategies to meet customer demands.
- Conducted training sessions for new employees on policies and best practices.
- Developed schedules to optimize staff productivity during peak hours.
- Recruited employees to strengthen team capacity.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety standards and maintained a clean store environment.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Executed regular price checks to ensure pricing accuracy. to ensure competitive pricing.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Ensured compliance with safety regulations and company policies.
Store Supervisor
Bunnings
MARARET RIVER, WA
08.2014 - 11.2015
- Trained new employees on store policies and procedures.
- Supervised work of cashiers, training new team members and monitoring performance.
- Directed and supervised staff performance.
- Managed inventory levels and conducted stock replenishment.
- Monitored stock levels and identified ordering needs.
- Coordinated merchandise displays to attract customers and increase sales.
- Assisted in implementing promotional activities to drive sales.
- Facilitated team meetings to align on goals and identify operational enhancements.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained a clean and organized facility to prevent accidents, damages and lost items.
- Enforced safety protocols at all times while managing store operations.
- Ensured compliance with safety regulations and health standards.
- Handled customer transactions and balanced cash drawers.
- Directed daily operations including scheduling shifts for store personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Maintained department focus on sales and profit objectives by minimizing waste and identifying revenue opportunities.
- Ensured accuracy by counting and balancing cash registers before closing.
Team Member
Bunnings
MARGARET RIVER, WA
06.2013 - 08.2014
- Proactively identified ways to elevate customer service experience, exceeding job requirements.
- Assisted customers with product selections and inquiries.
- Processed transactions efficiently at the checkout counter.
- Operated cash registers to process payments from customers.
- Maintained inventory levels and organized stock displays.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to ensure store cleanliness.
- Demonstrated commitment to responsibilities by quickly mastering tasks for improved performance.
- Cultivated strong working relationships with peers and management to foster a collaborative environment.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Operated tools and equipment for merchandise handling.
Assistant Store Manager
Bradshaws Mitre 10
MARGARET RIVER, WA
05.2010 - 06.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations and maintained high service standards.
- Trained staff on customer service techniques and product knowledge.
- Managed inventory levels and organized stock replenishment processes.
- Provided leadership support during peak business hours, motivating staff to achieve sales targets.
- Managed daily cash handling procedures, ensuring accuracy and resolving discrepancies.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coordinated promotional displays to increase customer engagement and drive sales.
- Implemented visual merchandising strategies to optimize product presentation.
- Collaborated with vendors to ensure timely delivery of merchandise supplies.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Retail Team Member
Bradshaws Mitre 10
MARGARET RIVER, WA
05.2008 - 06.2010
- Provided exceptional customer service to build lasting relationships.
- Assisted customers with product selection and inquiries.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise and ensured that items were properly priced and labeled.
- Stocked shelves and ensured inventory accuracy regularly.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Collaborated with team to optimize store layout and merchandising strategies.
Education
Advanced Diploma - Business Management
Swinburne University of Technology
Melbourne, VIC01-2017
High School Diploma -
Manjimup Senior High School
Manjimup, WA10-1993
Skills
- Inventory management
- Warehouse operations
- Fleet management
- Equipment maintenance
- Safety regulations
- Vendor management
- Customer relationship management
- Attention to detail
- Effective communication
Certification
- C Class Drivers License EXP 29/03/2027
- High Risk LF WP - Forklift License EXP 19/05/2031
- Test & Tag Measuretech Completion 29/04/2015
Timeline
Depot Supervisor
Backyard Creations
10.2024 - Current
Office Manager
Backyard Creations
04.2023 - 10.2024
Store Manager
Bunnings
11.2015 - 03.2023
Store Supervisor
Bunnings
08.2014 - 11.2015
Team Member
Bunnings
06.2013 - 08.2014
Assistant Store Manager
Bradshaws Mitre 10
05.2010 - 06.2013
Retail Team Member
Bradshaws Mitre 10
05.2008 - 06.2010
Advanced Diploma - Business Management
Swinburne University of Technology
High School Diploma -
Manjimup Senior High School