Nevada Sassin
Dundas Valley,NSW
Summary
Twenty-three-year-old, hardworking individual, looking for employment in a dynamic environment. Highly independent and reliable worker looking for new opportunities and challenges to face. A friendly and outgoing person who can work efficiently and positively in group or team situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
Western Sydney Parramatta Village
Parramatta, NSW
09.2023 - Current
- Provided assistance to customers with product selection, inquiries, and complaints
- Greeted customers and provided friendly customer service
- Prioritized and organized tasks to efficiently accomplish service goals
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner
- Greeted visitors in a courteous manner and provided assistance when necessary
- Assisted with coordination of events
- Handled diverse needs for clients in-person, by phone or through email
- Understood and followed oral and written directions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lifestyle Trainee Assistant/Front Desk Receptionist
Care Community
Wyee, NSW
12.2022 - 03.2023
- Observed and documented changes in the physical and mental condition of clients
- Organized recreational activities for clients in order to promote social interaction and engagement
- Assessed potential risks posed by environmental hazards within the home environment
- Provided emotional support and comfort to clients during difficult times
- Answered incoming calls and responded to customer inquiries
- Updated databases with new employee information, job changes and terminations
- Developed spreadsheets to track project progress, budgets and other related data
- Monitored emails, sorted mail and distributed correspondence accordingly
- Monitored customer feedback via surveys or focus groups about their experiences with different aspects of our company's offerings related to lifestyles.
Concierge
The Epping Club
Epping
03.2022 - 08.2022
- Maintained Concierge book
- Provided relevant information to clientele
- Conflict resolution and problem solving
- Dealt with guests and private information
- Responded promptly to requests from guests via phone or email.
Bartender and Liquor Attendant
The Oaks
Neutral Bay
12.2021 - 02.2022
- Presentation and stock of bar
- Followed RSA requirements
- Greeted and welcomed customers
- Followed COVID-19 requirements.
Receptionist
Meadowbank Grove Care Community
West Ryde
08.2021 - 11.2021
- Answering phones and scheduling appointments
- Administrative Support
- Calendar scheduling, planning office events
- Sorting mail for facility personnel
- Visitor screening and security
- Emotional support and companionship to clientele.
Team Member
Office Works
04.2018 - 07.2020
- Positive and professional communications with customers
- Restocking shelves with latest merchandise
- Money reconciliation
- Answering and directing phone calls
- Organizational duties.
Call Centre Phone Representative
Spotless Call Centre
07.2019 - 09.2019
- Answering, screening, and processing high volume calls using call management system
- Delivered fast, friendly, and knowledgeable service
- Dealt with routine questions and customer complaints
- Access customer accounts
- Problem solving
- Corresponding with service department to implement successful solutions.
Zoo Teen Volunteer
Taronga Zoo
Mosman, NSW
01.2016 - 01.2018
- Volunteer Events Program
- Welcoming and directing customers
- Presenting informal educational programs to excite and inform visitors
- Prioritized and organized tasks to efficiently accomplish service goals
- Excellent Face-to-face and over-the-phone customer service
- Motivated and encouraged team members to communicate openly and constructively.
Administration Assistant
Proffin
Rhodes
- Answering phones, scheduling appointments
- Updating social media sites
- Stock count and order
- Organizational duties
- Direct Communication with clients.
Education
Certificate 3 - Business Administration
St Leonards Tafe
05.2019
Skills
- Honest and Reliable
- Excellent Communication Skills
- Strong morals and ethics
- Responsible and professional
- Fast learner
- Adaptable to work environment
- Great problem-solving skills
- Organizing duties
- Creative
- Critical thinking skills
- Teamwork
- Inbound and Outbound Calling
- Active Listening
- Positive and Professional
Certification
- Cert III Business Administration
- Leonard's TAFERSA
- Working with children's check
Professional References
Amir Manandhar
0427474838
Amir.Manandhar@clv.com.au
Mabel Aquino
0479141429
Mabelaquino28@gmail.com
Timeline
Customer Service Attendant
Western Sydney Parramatta Village
09.2023 - Current
Lifestyle Trainee Assistant/Front Desk Receptionist
Care Community
12.2022 - 03.2023
Concierge
The Epping Club
03.2022 - 08.2022
Bartender and Liquor Attendant
The Oaks
12.2021 - 02.2022
Receptionist
Meadowbank Grove Care Community
08.2021 - 11.2021
Call Centre Phone Representative
Spotless Call Centre
07.2019 - 09.2019
Team Member
Office Works
04.2018 - 07.2020
Zoo Teen Volunteer
Taronga Zoo
01.2016 - 01.2018
Administration Assistant
Proffin
Certificate 3 - Business Administration
St Leonards Tafe
- Cert III Business Administration
- Leonard's TAFERSA
- Working with children's check
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