Neve Jones
Warwick,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I hope to fine a position that offers the option for ongoing training and development to help me progress further on my skills.
Overview
6
6
years of professional experience
Work History
Administrative Support Officer
Sir Charles Gairdner Hospital Cardiology
2023.10 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to all staff.
- Opened and properly distributed incoming mail to promote quicker response to incoming inquiries.
- Checked patient demographics to keep information current.
- Coordinated patient scheduling
- Maintained confidentiality of information regarding clients
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Handled tasks independently with good judgement and critical thinking skills.
Administrative Assistant
Sir Charles Gairdner Hospital CLS
2022.08 - 2023.10
- Answered phone line, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages and distributed to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track patients feedback
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Attended team meetings
- Tracked formal complaints to ensure we were meeting our deadlines
Checkout Supervisor
Coles
2019.08 - 2023.10
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Created employee schedules to align coverage with forecasted demands.
Receptionist
Sir Charles Gairdner Hospital ICU
2022.04 - 2022.10
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to the appropriate areas.
- Maintained confidentiality of information regarding patients.
- Completed the private billing sheet
Administrative Support Officer
Sir Charles Gairdner Hospital Cardiology
2022.04 - 2022.08
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients
- Provided clerical support to staff by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Data Entry Clerk
Sir Charles Gairdner Hospital
2022.03 - 2022.04
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
Crew Member
Mcdonalds
2018.01 - 2020.10
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Duncraig Senior High School
Duncraig, WA10.2020
Skills
- File Organization
- Scheduling Appointments
- Confidentiality maintenance
- Verbal communication
- Customer service
- Team collaboration
- Telephone etiquette
References
- Administrative Support Officer Sam Hall 0438005353
- Administrative Assistant Anne-Marie 0435635417
- Administrative Assistant Linda 0429356029
- Coles Checkouts Emmy 0421100377
Qualifications
- Cert III in Business
- Cert II in Community Services
- Fully vaccinated
- Webpas outpatient
- Webpas waitlist
- Cardiobase
- ICM
- Datix
- Carps
- Synapse
Timeline
Administrative Support Officer
Sir Charles Gairdner Hospital Cardiology
2023.10 - Current
Administrative Assistant
Sir Charles Gairdner Hospital CLS
2022.08 - 2023.10
Receptionist
Sir Charles Gairdner Hospital ICU
2022.04 - 2022.10
Administrative Support Officer
Sir Charles Gairdner Hospital Cardiology
2022.04 - 2022.08
Data Entry Clerk
Sir Charles Gairdner Hospital
2022.03 - 2022.04
Checkout Supervisor
Coles
2019.08 - 2023.10
Crew Member
Mcdonalds
2018.01 - 2020.10
High School Diploma -
Duncraig Senior High School
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