Summary
Overview
Work History
Education
Skills
References
Qualifications
Timeline
Generic

Neve Jones

Warwick,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I hope to fine a position that offers the option for ongoing training and development to help me progress further on my skills.

Overview

6
6
years of professional experience

Work History

Administrative Support Officer

Sir Charles Gairdner Hospital Cardiology
10.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to all staff.
  • Opened and properly distributed incoming mail to promote quicker response to incoming inquiries.
  • Checked patient demographics to keep information current.
  • Coordinated patient scheduling
  • Maintained confidentiality of information regarding clients
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Handled tasks independently with good judgement and critical thinking skills.

Administrative Assistant

Sir Charles Gairdner Hospital CLS
08.2022 - 10.2023
  • Answered phone line, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages and distributed to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track patients feedback
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Attended team meetings
  • Tracked formal complaints to ensure we were meeting our deadlines

Checkout Supervisor

Coles
08.2019 - 10.2023
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Created employee schedules to align coverage with forecasted demands.

Receptionist

Sir Charles Gairdner Hospital ICU
04.2022 - 10.2022
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to the appropriate areas.
  • Maintained confidentiality of information regarding patients.
  • Completed the private billing sheet

Administrative Support Officer

Sir Charles Gairdner Hospital Cardiology
04.2022 - 08.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients
  • Provided clerical support to staff by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.

Data Entry Clerk

Sir Charles Gairdner Hospital
03.2022 - 04.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.

Crew Member

Mcdonalds
01.2018 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

Duncraig Senior High School
Duncraig, WA
10.2020

Skills

  • File Organization
  • Scheduling Appointments
  • Confidentiality maintenance
  • Verbal communication
  • Customer service
  • Team collaboration
  • Telephone etiquette

References

  • Administrative Support Officer Sam Hall 0438005353
  • Administrative Assistant Anne-Marie 0435635417
  • Administrative Assistant Linda 0429356029
  • Coles Checkouts Emmy 0421100377

Qualifications

  • Cert III in Business
  • Cert II in Community Services
  • Fully vaccinated
  • Webpas outpatient
  • Webpas waitlist
  • Cardiobase
  • ICM
  • Datix
  • Carps
  • Synapse

Timeline

Administrative Support Officer

Sir Charles Gairdner Hospital Cardiology
10.2023 - Current

Administrative Assistant

Sir Charles Gairdner Hospital CLS
08.2022 - 10.2023

Receptionist

Sir Charles Gairdner Hospital ICU
04.2022 - 10.2022

Administrative Support Officer

Sir Charles Gairdner Hospital Cardiology
04.2022 - 08.2022

Data Entry Clerk

Sir Charles Gairdner Hospital
03.2022 - 04.2022

Checkout Supervisor

Coles
08.2019 - 10.2023

Crew Member

Mcdonalds
01.2018 - 10.2020

High School Diploma -

Duncraig Senior High School

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Neve Jones