Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neve Spranklin

Beaconsfield

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

6
6
years of professional experience

Work History

Retail Store Manager

Valleygirl
03.2024 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front of House Employee

The Rise Cafe and Pizzeria
06.2023 - 03.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Crew Trainer

McDonald's
07.2019 - 06.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Worked well in a team setting, providing support and guidance.

Education

No Degree -

Koo Wee Rup Secondary Collage
Koo-Wee-Rup, VIC

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Sales growth
  • Visual merchandising
  • Scheduling
  • Hiring and training
  • Loss prevention

Timeline

Retail Store Manager

Valleygirl
03.2024 - Current

Front of House Employee

The Rise Cafe and Pizzeria
06.2023 - 03.2024

Crew Trainer

McDonald's
07.2019 - 06.2023

No Degree -

Koo Wee Rup Secondary Collage

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Neve Spranklin