Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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Neve Tuaopepe

Schofields,NSW

Summary

Communicative team member and manager offering over 5 years of comprehensive experience providing administrative and operational support to the workplace. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills. Constantly demonstrating fast learning capabilities and importantly being a kind, patient and compassionate member of any team.

Overview

8
8
years of professional experience

Work History

2IC Manager

Laser Clinics Australia
02.2023 - Current
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.
  • Extensive training and experience with dermatologist and medical grade equipment and products such as Kleresca Light Therapy, Allergan Cool Sculpting, Candela Laser Hair Reduction, Candela Pigment Removal and Vascular, Dr Roebucks and Skinstitut.
  • Tailor client treatment plans and follow through from concept to completion with optimal results.

Admin Officer and Tertiary Educator (Beauty)

SEIR Beauty School (RTO)
01.2022 - 02.2023
  • Experience within an RTO establishment
  • Developing and maintaining multiple educator and student calendars.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Entered and maintained departmental records in company database.
  • Maintained personnel records and updated internal databases to support document management.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Gathered, organized and input information into digital database.
  • Assessed student performance and provided feedback to facilitate student success.
  • Resolved problems, improved operations and provided exceptional service.
  • Collaborated with administrators to develop school-wide initiatives to promote excitement and drive.
  • Created and coordinated staff and student resources for Diploma of Beauty Therapy (SHB50121) and Advanced Diploma of Skin Therapy (SHB60115).
  • Resources include but not limited to presentations, assessment documents, social media/marketing content, student reporting systems and more.

Salon and Admin Manager and Senior Dermal Therapist

Urban Spa
02.2017 - 12.2021
  • Managed all reception and admin duties for the salon
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Handled high influx of inbound calls
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Evaluated employee performance through close observation and KPI's.
  • Resolved client concerns promptly and efficiently to maintain a strong reputation.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing team members, clients and admin.
  • High pressure customer service.
  • Professional complaint handling.
  • Prioritised staff development to ensure continuous improvement in personal education and skill sets.
  • Working and managing amongst a diverse team of all backgrounds and ages.
  • Aside from management, Urban Spa provided the skills and training to be a successful dermal therapist with skills including: Exceeding personal monthly targets of $22,000 and above, specialising in intensive dermal treatments such as skin needling, IPL hair reduction and skin rejuvenation, HIFU facial and body treatments, complex chemical peels, crystal and diamond microdermabrasion, facial RF and RF micro-needling
  • Being awarded titles such as 'Apprentice Of The Year 2018', 'High Achieving Therapist 2019', nominee for 'Assistant Manager of the Year 2019' and being awarded 'Top 10 Beauty and Dermal Therapists 2020'.

Bookkeeper and Admin

Zahra Family Daycare
05.2016 - 02.2019
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Implemented a more efficient filing system for all documents, improving accessibility and organisation.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Updated reports, managed accounts, and generated reports for company database.
  • Conduct routine audits to ensure compliance
  • Managed all inbound and outbound calls and emails

Education

CHC52021 Diploma of Community Services - Family And Community Services

TAFE
Kingscliff, NSW
12.2024

TAE40116 Certificate IV in Training And Assessment - Training And Assessing

TAFE
Kingscliff, NSW
12.2022

SHB40115 Certificate IV of Beauty And Spa Therapy - Beauty Therapy

Australian Academy of Beauty And Dermal Therapy
North Strathfield, NSW
02.2017

High School Diploma -

St Marks Catholic College
Stanhope Gardens
11.2016

Skills

  • 5 Years in Team Management
  • 5 Years Admin Experience
  • Professional and Courteous
  • Advanced Customer Service
  • Extreme Organisation
  • Independent and Team Work
  • Strong Time Management
  • High Pressure Work
  • Very Strong Verbal and Written Skills

References


  • Luana Vaitusi, SEIR Beauty School, 0406 118 232
  • Melissa Whipp, SEIR Operations Manager, 0421 564 466
  • Grace O'Brien, Laser Clinics Australia, 0450 315 051

Awards

Apprentice Of The Year 2018 (Urban Spa)

Salon Of The Year 2018 (Urban Spa)

High Achieving Therapist 2019 (Urban Spa) 

Top 10 Dermal Therapists (Highest $) 2020 (Urban Spa)

Educators Of The Year Nominee 2022 ABIA (SEIR) 

Timeline

2IC Manager

Laser Clinics Australia
02.2023 - Current

Admin Officer and Tertiary Educator (Beauty)

SEIR Beauty School (RTO)
01.2022 - 02.2023

Salon and Admin Manager and Senior Dermal Therapist

Urban Spa
02.2017 - 12.2021

Bookkeeper and Admin

Zahra Family Daycare
05.2016 - 02.2019

CHC52021 Diploma of Community Services - Family And Community Services

TAFE

TAE40116 Certificate IV in Training And Assessment - Training And Assessing

TAFE

SHB40115 Certificate IV of Beauty And Spa Therapy - Beauty Therapy

Australian Academy of Beauty And Dermal Therapy

High School Diploma -

St Marks Catholic College

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Neve Tuaopepe