Neven Quijano
Member Relationship Consultant
U10-68 Cardwell St, Adelaide
Summary
Passionate and driven marketing strategist with a proven track record of elevating brand awareness. Experienced office clerk with a strong background in providing administrative support and delivering exceptional customer service. Highly efficient planner with the ability to consistently develop and execute impactful marketing programs that promote product awareness and align with company objectives.
Overview
11
11
years of professional experience
Work History
Member Relationship Consultant
Credit Union SA
05.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Marketing Intern
Aussizz Migration and Education Consultants
04.2024 - 04.2024
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
Administrative Clerk
PHILIPPINE NATIONAL BANK
12.2021 - 04.2024
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced office efficiency by organizing and maintaining filing systems.
Bank Teller
PHILIPPINE NATIONAL BANK
12.2021 - 04.2024
- Customer Transactions: Handle various customer transactions, including deposits, bill payments, and check cashing.
- Cash Management: Reconcile the cash drawer, count currency and coins, and ensure precise cash transactions.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customer
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Retail Sales Supervisor
Econar Store
09.2018 - 03.2024
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Mentored new sales associates to contribute to store's positive culture.
- Successfully drove new product lines to increase annual profits by 15%.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
05.2021 - 12.2021
- ·Issue Resolution: Address inquiries, resolve problems, and assist customers in finding solutions. Record-keeping:
- Work with team members to enhance processes and boost customer satisfaction. Product Knowledge:
- Stay informed about product/service details to provide well-informed assistance. Adaptability:
- Adjust to changing situations while upholding a positive brand image. Manage 50 outbound call customer follow-ups and increase customer satisfaction by about 10%
Bank Teller
BDO Unibank
06.2016 - 02.2017
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Cross-selling bank products and insurances
Customer Service Representative Lead
SupportSave
08.2014 - 12.2015
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented customer service policies and procedures for consistent performance standards.
Escalation Specialist
Calltek Center International
07.2013 - 11.2014
- Coordinated with other departments to gather the necessary information and resources for the successful resolution of escalated cases.
- displayed high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
Education
BBA - FINANCIAL MANAGEMENT
UNIVERSITY OF SAN JOSE-RECOLETOS
04.2001 -
MBA - Digital Management
Kaplan Business School
Adelaide, SA11.2025
Skills
Social Media Content
Event Promotions
Event Coordination
Marketing
Multitasking
Accounts Payable and Receivable
Daily Reporting
Office Supply Management
Filing systems
Customer Service
Office Administration
Clerical Support
Timeline
Member Relationship Consultant
Credit Union SA
05.2024 - Current
Marketing Intern
Aussizz Migration and Education Consultants
04.2024 - 04.2024
Administrative Clerk
PHILIPPINE NATIONAL BANK
12.2021 - 04.2024
Bank Teller
PHILIPPINE NATIONAL BANK
12.2021 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
05.2021 - 12.2021
Retail Sales Supervisor
Econar Store
09.2018 - 03.2024
Bank Teller
BDO Unibank
06.2016 - 02.2017
Customer Service Representative Lead
SupportSave
08.2014 - 12.2015
Escalation Specialist
Calltek Center International
07.2013 - 11.2014
BBA - FINANCIAL MANAGEMENT
UNIVERSITY OF SAN JOSE-RECOLETOS
04.2001 -
MBA - Digital Management
Kaplan Business School