Committed and motivated Events Manager / Functions Co-Ordinator / Administrative Assistant / Personal Assistant / Customer Service Officer / Receptionist, with exceptional customer service and decision-making skills, professional attitude with great initiative. Autonomous employee who goes above and beyond basic administrative tasks. Excellent work ethic and strength in boosting company morale, especially during high pressure situations. Friendly, easygoing, positive approach to life, quick learner, respectful who can easily adapt to different/ changing circumstances. Call Centre experience within Consumer Affairs, Victoria and ANZ Bank. Over 14 years employment in a face paced environment with the Commonwealth Bank of Australia and Suncorp has provided experience in Customer Service, Cash Handling, Foreign Currency, Home Loan/Personal Loan/Credit Card applications, processing, and settlements.
Hi, I’m
Nevenka Pierorazio
Keilor Park,VIC
Summary
Overview
6
years of professional experience
Work History
The Abruzzo ClubBrunswick East, Victoria
Events Manager / Functions Co-Ordinator
10.2021 - Current
Job overview
- Quickly develop rapport with clients and referrals
- Maintain existing relationships
- Plan events and functions, pre- events organization ensuring seamless operation
- Ensure procedures and processes are adhered to
- Provide exceptional and memorable customer service
- Promote events and functions
- Provide site tours and quotes
- Managing post and pre-event communications
- Reviewing reports
- Analysing feedback and report data to measure if event goal was achieved.
- Designed contracts, collected fees and booked venues for events.
- Assessed event success and identified improvement areas through client feedback.
- Organized budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Marketed and publicized special events in social calendars.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Reserved space, equipment and personnel needed to facilitate events.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Coached and counseled employees to reflect company service standards and procedures.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
Hyatt PlaceEssendon, Victoria
Food & Beverage Attendant
04.2022 - 09.2023
Job overview
- Prepare event room according to event manager’s instruction
- Attend to guests queries and requests
- Serve food as per menu in a professional prompt manner
- Attend to bridal table
- Attend to Bridal room
- Ensure tables are clean promptly when required
- Prepare other event rooms ie conference, meetings etc.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Helped train and develop new talent.
- Set up work stations prior to opening to minimize prep time.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
ANZSouth Melbourne, Victoria
Collections & Hardship Associate, Call Centre
06.2020 - 10.2021
Job overview
- Inbound & Outbound calls
- Assessing and providing financial assistance to Customers affected by COVID19 and other financial hardship
- Actioning accounts across multiple systems
- Assessing and approving hardship and collections arrangements.
Babo Group Pty Ltd/ Sterling Financial Group Pty LtdPreston, Victoria
Leasing Manager
10.2019 - 03.2020
Job overview
- Develop and maintain rapport with clients, internal and external
- Assess client’s needs
- Handle and process client’s confidential information
- Knowledge of various financial lenders criteria and products
- Lodge completed applications on bank’s system
- Download finance contracts and arrange applicants to sign
- Provide lenders with signed documents, tax- invoices and other criteria in preparation for settlement
- Maintain current lead- referral sources and create new lead opportunities
- Analyze business income projection.
Babo Group Pty LtdPreston, Victoria
Personal Assistant / Receptionist
06.2017 - 10.2019
Job overview
- Actioned daily tasks and enquiries
- Managed incoming and outgoing calls for busy office and taking detailed messages
- Greeted clients
- Maintained a clean Board room, Reception area and office areas
- Arranged appointments for clients
- Managed Director’s calendar, Scheduled appointments for Directors and Accountants
- Liaised directly with clients to meet needs and maintain client satisfaction
- Prepared client correspondence, including Tax Returns
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Liaised with ATO on behalf of clients
- Efficient using MYOB, Microsoft Word, Microsoft Office, and Excel
- Assisted to submit forms to ASIC and referred to Tax Portal
- Independently handled urgent matters when required
- Prepared invoices to clients
- Communicated with clients via phone, email, and in person to obtain payments on current and overdue accounts
- Handled and processed confidential client information
- Filing, faxed or email reports, and scanned documents
- Received and distributed faxes and mail in a timely manner
- Arranged deliveries including engaging couriers
- Assisted other team members when required
- Where necessary, translated for Slavic speaking clients.
Education
Presentation College
Year 11
University Overview
Skills
- Excellent written & communication skills
- Work in team environment & autonomously
- Problem resolution
- Self-starter
- Strong interpersonal skills, Team player, Mail management, Professional, Reliable
- Cash handling
- Team leadership
- Multi-line phone proficiency, Sales experience
- Proactive
- Collections proficiency
- Fluent in Croatian
- Ability to take direction
- Security monitoring experience
- Call Centre Experience
- Using multiple systems: Office, Excel, Power Point, Quandoo, MYOB, Hogan
- Personal Assistant experience
- Records Management
- Event Billing
- Venue Selection
- Managing Events Start to Finish
- Continuous Improvement
- Menu Planning
- Team Leadership and Supervision
- Customer Service experience
- Events Requirements Gathering
- Food Service Knowledge
Interests
Interests
ACTIVITIES AND HONORS
Current:
, Volunteer-
St Leopold Croatian Catholic Church, Sunshine
Member-Croatian Dawn Folkloric Ensemble, Sunshine
Past:
President, St Christopher's Primary School Parents and Friends Committee
Board Member, St Christopher's Primary School Advisory Board
Cancer Council of Victoria Ronald McDonald House Red Nose Day
Committee of Management, Maria Montessori Pre- School, Coburg / Essendon
Melbourne Knights Soccer Club, Sunshine
Juventus Academy Soccer Clinics, SunshineAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Food & Beverage Attendant
Hyatt Place
04.2022 - 09.2023
Events Manager / Functions Co-Ordinator
The Abruzzo Club
10.2021 - Current
Collections & Hardship Associate, Call Centre
ANZ
06.2020 - 10.2021
Leasing Manager
Babo Group Pty Ltd/ Sterling Financial Group Pty Ltd
10.2019 - 03.2020
Personal Assistant / Receptionist
Babo Group Pty Ltd
06.2017 - 10.2019
Presentation College
Year 11
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