NEVILLE DONALD
Cannonvale,QLD
Summary
Proven leader with extensive experience at GJames Windows And Doors, excelling in operations management and team leadership. Demonstrated ability to enhance customer satisfaction, streamline processes for efficiency, and lead projects to completion. Skilled in verbal communication and complex problem-solving, achieving significant improvements in workplace safety and employee productivity.
Overview
22
22
years of professional experience
Work History
Buisness Development Manager
GJames Windows And Doors
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Branch Manager
GJames Windows And Doors
10.2019 - 11.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Subcontractor
GJames Windows And Doors
02.2002 - 03.2015
- Supervised additional subcontractors and craftsmen.
- Oversaw budgeting and financial management for multiple projects, optimizing resource allocation and minimizing costs.
- Worked closely with general contractor on completion of punchlist tasks.
- Worked closely with homeowners to ascertain specifics of project.
- Monitored OSHA compliance standards at job site.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
All Trades
Horsham Technical School
Horsham, VICSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Project Management
hobbies
- Spending time with family and friends
- Fishing
- Motorbike trips
- Working on cars and machinery
- Driving different machines on friends properties.
- Camping. and bush camping.
Timeline
Buisness Development Manager
GJames Windows And Doors
11.2022 - Current
Branch Manager
GJames Windows And Doors
10.2019 - 11.2022
Subcontractor
GJames Windows And Doors
02.2002 - 03.2015
All Trades
Horsham Technical School
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