Neville Wiles
Professional
SOUTHBANK
Summary
I am a people first professional with decades of experience starting from entry point level roles to senior executive leadership across all areas of Banking and Finance.
My passion has been to develop myself, and those I have been privileged to lead thru building capability and culture.
In each step of my journey, I have built a brand focused on delivering great customer service and successful business outcomes.
My career goal now is to utilise my skills and experience to support businesses and teams to achieve their outcomes, whilst continuing to be a valuable member of team culture.
Overview
45
45
years of professional experience
Work History
Executive Manager
Bendigo & Adelaide Bank
05.2013 - 06.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Manager
Commonwealth Bank Of Australia
06.1978 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
MBA - Masters of Business
Macquarie Graduate School of Management
SydneyBBA - Banking And Finance
University of South Australia
Adelaide, SASkills
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Cultural Awareness
- Interpersonal Communication
- Self-Motivated
- Analytical and Critical Thinking
- Active Listening
- Multitasking Abilities
Career Summary
Bendigo & Adelaide Bank 2013-2020
Regional Manager Melbourne Central
Regional Manager Melbourne North
Regional Manager North West Melbourne
Commonwealth Bank 1978-2012
Executive Manager Corporate Financial Services CBD Melbourne
Executive Manager Corporate Financial Services CBD Adelaide
Regional Executive Manager Corporate Financial Services Central and North West Victoria
Executive Manager Business Banking South East South Australia
Executive Manager Business Banking Western Adelaide
Key Achievements
Bendigo & Adelaide Bank
- Introduced daily staff training for the network to build capability
- Embedded a needs based customer service culture into the region to improve customer satisfaction
Commonwealth Bank
- Client service score in top 10% of the national results
- My regions over time won multiple national awards for exceeding business and customer service outcomes
- Successfully restructured business through caring change management on more than 6 occasions.
Timeline
Executive Manager
Bendigo & Adelaide Bank
05.2013 - 06.2023
Manager
Commonwealth Bank Of Australia
06.1978 - 06.2019
MBA - Masters of Business
Macquarie Graduate School of Management
BBA - Banking And Finance
University of South Australia
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