Nevin Baby
Real Estate & Hospitality Associate
Southbank,VIC
Summary
MBA graduate with experience in international real estate, luxury hospitality, and operations management. Skilled in portfolio advisory, market analysis, and process optimization. Proven ability to deliver results in cross-border projects and fast-paced environments.
Overview
2
2
years of professional experience
Work History
Business Operations Associate (Casual)
Langham Hospitality Group
08.2025 - Current
- Developed strong relationships with clients through regular communication and excellent customer service.
- Handled administrative and data entry work for staff.
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Portfolio Management Associate
Hayate Holdings
12.2024 - Current
- Prepared quarterly performance reports and strategic recommendations for the family office, aligned with long-term wealth goals.
- Acted as the liaison between CBRE consultants and family stakeholders, ensuring smooth investor relations, and transparent reporting.
- Assisted in managing a USD $1M+ portfolio of commercial and residential assets across the UAE and India.
- Monitored asset performance metrics, producing reports on rental yields, vacancy rates, and long-term growth forecasts.
Guest Experience & Operations Associate
JW Marriott
01.2024 - 01.2025
- Supported guest experience initiatives by analyzing customer feedback and driving service improvements.
- Assisted management in optimizing operational workflows to enhance efficiency and reduce service bottlenecks.
- Contributed to hospitality strategy projects aimed at boosting guest satisfaction scores and repeat bookings.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Area Manager of Operations
Amazon Fullfilment Center
06.2023 - 01.2024
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
MBA - Business Administration
RMIT University
Melbourne, VIC 04.2001 -
BBA - Business
Sharda University
India 04.2001 -
Skills
Operations management
Client account management
File management
Financial reporting
Client inquiries
Database management
Audit reporting
Adaptability and flexibility
Customer relationship management (CRM)
Report creation
Sales operations
Effective communication
Teamwork and collaboration
Project management
Timeline
Business Operations Associate (Casual)
Langham Hospitality Group
08.2025 - Current
Portfolio Management Associate
Hayate Holdings
12.2024 - Current
Guest Experience & Operations Associate
JW Marriott
01.2024 - 01.2025
Area Manager of Operations
Amazon Fullfilment Center
06.2023 - 01.2024
MBA - Business Administration
RMIT University
04.2001 -
BBA - Business
Sharda University
04.2001 -
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