Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
AccountManager

Nevin Sijo

Customer Care Consultant
Frankston,VIC

Summary

Results-driven Sales Consultant with a proven track record in delivering exceptional customer service and consistently achieving sales targets. At Maxxia, I surpassed a productivity target of 85% and excelled in novated leasing call transfers, consistently hitting my target of 13+ successful transfers monthly by facilitating seamless handoffs to consultants. My experience at Optus further honed my sales acumen, where I consistently met individual KPIs and contributed significantly to the store’s overall performance metrics. Known for my communication skills, strategic approach to sales, and commitment to customer satisfaction, I am eager to leverage my expertise in a dynamic, goal-oriented environment.

Overview

4
4
years of professional experience

Work History

Customer Service Consultant

Maxxia
Melbourne, VIC
07.2022 - Current
  • Proven Sales Excellence: Consistently exceeded sales targets, achieving a 13+ novated leasing call transfer rate.
  • Customer-Centric Communication: Utilized CRM tools and efficient communication strategies, resulting in meeting monthly increases to KPI targets.
  • Adaptive Problem-Solver: Demonstrated quick learning ability and adaptability to overcome objections.
  • Analytical Skills: Analyzed customer feedback, adapting strategies for optimal resolutions.
  • Efficient and Effective: Achieved a 85% productivity level while maintaining a strategic balance between
    customer satisfaction and business objectives.

Sales Consultant

Optus
Karingal, VIC
01.2021 - 07.2022
  • Mastered diverse sales techniques to promote and effectively sell Optus products and services, ensuring customer needs were met.
  • Built and maintained strong customer relationships that fostered loyalty and encouraged repeat business.
  • Developed a comprehensive understanding of Optus offerings, including mobile plans, internet services, and other telecommunications solutions.
  • Enhanced persuasion and negotiation skills to successfully convert potential leads into satisfied, long-term customers.
  • Strengthened objection-handling skills, adeptly addressing and overcoming customer hesitations to close sales.
  • Improved problem-solving abilities by quickly addressing and resolving customer issues with products and services.

Education

Bachelor of Business - Business

Swinbure University of Technology
12-2027

Skills

  • Customer Relationship Management
  • Team Collaboration
  • Complaint Resolution
  • Excellent Verbal and Written
    Communication
  • Sales expertise
  • consultative sales
  • Adaptability to Change
  • Report Preparation

Work Preference

Work Location

Hybrid

Important To Me

Career advancementCompany CultureWork-life balance

Timeline

Customer Service Consultant

Maxxia
07.2022 - Current

Sales Consultant

Optus
01.2021 - 07.2022

Bachelor of Business - Business

Swinbure University of Technology
Nevin SijoCustomer Care Consultant