NEYSA SUTHERLAND
Portland,VIC
Summary
Highly motivated individual with a passion for acquiring new skills and expanding knowledge. Strong aptitude for interpersonal communication, fostering effective teamwork, and efficiently managing time. Takes pride in effectively collaborating with others and consistently delivering results.
Overview
22
22
years of professional experience
Work History
Events & Tourism Officer
Glenelg Shire Libraries
09.2023 - Current
- Manage tourism, promotional and marketing activities of the Glenelg Shire and coordination of tourism and community events. Responsible for development and review of tourism and events policies, procedures and working towards achieving strategic objectives.
- Support community event committees to build partnerships within Council and the service units. Assist in the delivery of a range of administrative duties and business functions associated with the delivery of Council led events including venue bookings, event applications, program planning, digital content creation and administrative duties, utilising multiple programs Microsoft 365, Canva, Order Processing (purchase order creation) invoice creation, while Managing and maintaining budgets to deliver projects within time lines.
- Development of Event Permit procedures and policies in order to streamline the application process for community and internal operations, implementing a new online program.
- Development of Glenelg Shire Community Awards policy and procedures, marketing, documentation, nomination criteria and collation culminating in multiple presentation events.
- Established team priorities, maintained schedules and monitored performance, maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Organise and delivery high-quality events, attracting large audiences 5-10k attendees, raising the profile of local attractions and promoting the Glenelg Shire as a tourism destination.
- Community Grants evaluation committee to ensure compliance with all funding requirements through diligent record-keeping and documentation procedures.
- Participate in relief and recovery activities as reasonably required within the municipality during and after an emergency event.
Child & Youth Services Officer
Glenelg Shire Libraries
05.2022 - 09.2023
- Weekly Storytime for toddlers and preschool aged children to support early learning initiatives
- Rhymetime – 0-2yr plus preschool siblings, nursery rhymes, stories and fun, introduced Auslan rhymes and signs to assist bilingual families create a connection between two languages and help parents develop a beautiful way to communicate with their little ones before children are verbal
- School Holiday Program coordinator for children 5 – 12yrs, Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations, Risk Assessments
- Marketing and Social Media concepts and posters, Facebook events
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success and collaboration in developing program calender
- Microsoft Suite, Sharepoint, ECM, Canva
Library Services Officer
Glenelg Shire Council – Glenelg Libraries
12.2022 - 09.2023
- Provide supportive and effective customer service, Daily library operations, Reader Advisory Service, Daily use of Workflows, Community explorer
- Book bag sorting – books reserved for other libraries in Victoria to be sorted and packed
- Information Technology support for the community from use of computers, vaccine certificate registration, emails, printing, form submissions cross border applications
Administration & Front Of House
Glenelg Shire Council – Portland Arts Centre
03.2021 - Current
- Show Administration Supervisor, Customer Service, Ticket sales, Responsible Service of Alcohol, Covid Safe Marshall, Production of performance reports, Cash Handling and reconciliation
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Marketing and social media advertising, EMC, show correspondence & documentation, Performer contract management, Microsoft Office Suite, Canva
- Green Room Set up, Marketing, Job Share Daily/weekly handover run sheets – Strong team work required
- Assisted with day-to-day operations, working efficiently and productively with all team members in a jobs share role working with Daily/weekly handover run sheets
Office/Retail Assistant
Professional diving Services
03.2019 - 12.2021
- Retails Sales, Customer Service & Communication, Stock Take, Organisational & Clerical support tasks, Cash handling – Eftpos, reconciliation, Microsoft Office proficient, Document production, Supply Ordering and distribution, Social media support, Supply ordering & distribution
- Asbestos Inspection & Report writing support
Inventory Specialist
ISO Marshalling
04.2013 - 07.2015
- Maintained Accuracy & Integrity of Data, Training & Development of System Users, Order Creation, Reconciliation of Logging Vessels, Creation of LMS Training Manual, Capturing Inventory Correctly
- Maintain Safe Working Environment, Auditing Systems & Procedures, Interstate lead for LMS System Development & Training in Container operations
Schools In Pools Co-ordinator and Senior Swim Instructor
Bayswim – Tauranga Council New Zealand
06.2012 - 04.2013
- Managed a team of 3 swimming instructors running the Schools in Pools Program teaching onsite at Baywave and on location at schools
- Programme Supervisor, Swimming instructor
- Taught daily swim instruction to students varying in ages and skill levels, Program Co-ordination with Teachers, Student Assessment
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Community Development Team – Programmes Manager
Taupo District Council – Events Centre
10.2009 - 05.2011
- Swimming Instructor & Lifeguard at the AC Baths and progressed to the Community Development Team as a Programmes Manager
- Transport Bookings, Internal Council Bookings, Senior Programme Supervisor, Afterschool Leader, activities coordinator, transport driver, Production Development of Holiday Programme, Swimming Instructor, Lifeguard, Activity cost negotiation with External Operators
Partner / Massage Therapist
Endota Day Spa & Eclipse Massage & Beauty
09.2008 - 07.2009
- Employed by Endota Day Spa for 6 months as a Massage Therapist in Deep tissue, Pregnancy & Therapeutic Massage, organic facials & body treatments
- Cash handling, Back office accounts, End of day reconciliation, Marketing, Customer service, Laundry & cleaning
Tour Services & Operations Consultant
The Captains Choice Tour
01.2006 - 09.2008
- Company Overview: Prestigious 5 star tour company specialising in exclusive charters for the discerning Traveller
- Flight Allocation, Microsoft Office document management, Airline, production of Tour Documentation, Microsoft Outlook, Visa Production, Mail Merge - Mail-Outs
- Tour Escort: Hotel Group Check-In, Group Customs Clearance, Local Guide Transport Co-ordination, Tour escort on the Asia Exclusive Business Tour
China Groups Consultant
InterAsia Tours
10.2004 - 02.2006
Junior Corporate Consultant
Inflight Travel Toorak
01.2004 - 10.2004
Trainee Travel consultant
Jetset Travel Ringwood
01.2003 - 12.2003
Education
Lead To Succeed - Leadership Development Program -
Cooper Hardiman
Portland, VIC12-2024
Executive Certificate in Event Management -
Event Training Australia
Melbourne, VIC09-2024
Superyacht Crewing Course -
Mahurangi Technical Institute
09-2011
Certificate IV in Massage Therapy -
Melbourne Institute of Massage Therapy
08-2008
Service & Sales Success Program -
Australian Institute of Management
03-2006
Certificate III in Tourism - International Retail Travel Sales
AFTA Travel & Tourism College
07-2002
Theatre & Performance Studies -
Deakin University
12-2001
VCE - English, Business Management, Studio Arts, Music, Theatre
Monbulk Secondary College
11-2000
Skills
- ECM-Government Electronic Content Management, Work Flows, Community Explorer, Canva, Order Processing, Open Office, Open Cities Website management, Flowingly, Planner
- LMS - Logging Inventory System, shipping documentation
- Fundamental QuickBooks Training
- Outlook Proficiency in Time Management
- Intermediate Excel Skills Development
- Amadeus Conversion Certificate (Computer Reservations System)
- Galileo Certificate (Computer Reservation System)
- Cross Check Travel – back-Office accounts program
- Travel Log – Back Office Accounts program
Accomplishments
2024, Traffic Control / Management
2023, Level 2 First Aid Certificate
2019, White Card
2019, Advanced First Aid Certificate
2011, First Aid Certificate
2010, National Pool Lifeguard Award
2009, NZ National Swim Teachers Cert
2002-2005, Kalorama / Mt. Dandenong Fire Brigade - 4th Lieutenant 2004 – 2006
1998, Monash University - AUST Swim Certificate
Travel Experience
Australia, New Zealand, South Africa, Botswana, Zimbabwe, Kenya, Canada, Alaska, USA, South Pacific Islands Cruise,
Bali, Thailand, Vietnam, Laos, Cambodia, UK, Ireland, Scotland, France, Italy, Switzerland, Spain
Abn
17731034292
Current Checks
Current - Police Check
Current - Working With Children Check, Type: Employee
Full Manual Drivers Licence
Timeline
Events & Tourism Officer
Glenelg Shire Libraries
09.2023 - Current
Library Services Officer
Glenelg Shire Council – Glenelg Libraries
12.2022 - 09.2023
Child & Youth Services Officer
Glenelg Shire Libraries
05.2022 - 09.2023
Administration & Front Of House
Glenelg Shire Council – Portland Arts Centre
03.2021 - Current
Office/Retail Assistant
Professional diving Services
03.2019 - 12.2021
Inventory Specialist
ISO Marshalling
04.2013 - 07.2015
Schools In Pools Co-ordinator and Senior Swim Instructor
Bayswim – Tauranga Council New Zealand
06.2012 - 04.2013
Community Development Team – Programmes Manager
Taupo District Council – Events Centre
10.2009 - 05.2011
Partner / Massage Therapist
Endota Day Spa & Eclipse Massage & Beauty
09.2008 - 07.2009
Tour Services & Operations Consultant
The Captains Choice Tour
01.2006 - 09.2008
China Groups Consultant
InterAsia Tours
10.2004 - 02.2006
Junior Corporate Consultant
Inflight Travel Toorak
01.2004 - 10.2004
Trainee Travel consultant
Jetset Travel Ringwood
01.2003 - 12.2003
Lead To Succeed - Leadership Development Program -
Cooper Hardiman
Executive Certificate in Event Management -
Event Training Australia
Superyacht Crewing Course -
Mahurangi Technical Institute
Certificate IV in Massage Therapy -
Melbourne Institute of Massage Therapy
Service & Sales Success Program -
Australian Institute of Management
Certificate III in Tourism - International Retail Travel Sales
AFTA Travel & Tourism College
Theatre & Performance Studies -
Deakin University
VCE - English, Business Management, Studio Arts, Music, Theatre
Monbulk Secondary College
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