Nezar Daou
Dingley,VIC
Summary
Proven Mobile Banker with a track record of fostering long-lasting client relationships and exceeding sales targets at ME Bank. Skilled in loan origination and portfolio management, I excel in delivering exceptional customer service, enhancing client retention. Expert in compliance and banking regulations, I'm known for my approachable demeanor and effective cross-selling techniques.
Overview
25
25
years of professional experience
Work History
Mobile Banker
ME Bank
06.2012 - Current
- Provided expert guidance on investment options, enabling clients to make informed decisions about their financial future.
- Established trust with clients through transparent communication and timely resolution of issues.
- Achieved higher loan approval rates with thorough application reviews and regular followups.
- Supported business growth initiatives by actively participating in community events and networking opportunities.
- Contributed to team success by meeting or exceeding quarterly sales targets consistently.
- Mentored new hires on best practices in mobile banking sales techniques and relationship management.
- Built strong relationships with clients, providing tailored financial advice to meet their unique needs.
- Enhanced client retention through the development of personalized financial solutions.
- Educated customers on use of banking website and mobile apps.
Personal Banker & Mobile Mortgage Manager
NAB
02.1999 - 01.2012
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Education
Associate Diploma - Accounting
Moorabbin TAFE
Melbourne10.1989
Skills
- Loan Origination
- Portfolio Management
- Cross-Selling Products
- Excellent time management skills
- Customer Relationship Building
- Exceptional customer service
- Friendly
- Approachable
- Compliance, banking laws, and regulations
- Banking
- Loans
Timeline
Mobile Banker
ME Bank
06.2012 - Current
Personal Banker & Mobile Mortgage Manager
NAB
02.1999 - 01.2012
Associate Diploma - Accounting
Moorabbin TAFE
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