Nga Duong (Cecilia)
Clayton, Melbourne
Overview
5
5
years of professional experience
Work History
IELTS Teacher
PEC International Language Center
07.2020 - 01.2024
- Deliver lessons on English Grammar, IELTS Writing and Speaking to students on different band-score levels.
- Engage in academic research, and activities of building courses' syllabus and study materials.
- Increase ESL students' writing levels by integrating online word games, AI assignments, and altering lesson plans for students needing extra guidance.
- Incessantly motivate students and use humor to induce a pleasant learning environment.
- Give one-on-one attention to each student while maintaining productive overall focus on entire group.
- Strategic partner-teacher at many prestigious local high schools including Tran Phu Gifted High School, Thai Phien High School, and Le Quyen High School.
All Rounder
Zaap Thai Restaurant
10.2019 - 01.2020
- Welcome valued customers and introduce Thai cuisines to them.
- Facilitate the delivery and set-up of Thai foods and beverages in a timely and hygienic manner.
- Ensure the tidiness and cleanliness for every corner of the restaurant.
- Cooperate well with co-workers to create a hospitable and street-style environment of the restaurant, cooperate with other staff to celebrate customers' birthdays in a lovely signature Thai style.
- Make classical British and Continental Cocktails, as well as iconic Thai cocktails and drinks such as Pina Colada, Song Island Iced Tea, Thai Green or Red Milk Tea, etc.
Bartender
Maysum Restaurant
02.2019 - 01.2020
- Have good knowledge of classical cocktails, and be enthusiastic about alcoholic spirits, as well as British draught beer.
- Love to make every glass of beverage as a work of art.
- Welcome customers, have good communication skills to read and listen to them to determine their beverage preferences, as well as recommend new exciting beverages and specials.
- Select and mix ingredients, garnish glasses, and serve interesting beverages to customers.
- Take inventory of spirits, beer, red wine, fizzy drinks, and Chinese soft drinks, and order supplies to ensure bar and tables are well-stocked.
- Utilize proper equipment and cocktail recipes, and handle well-rounded cleaning duties of the bar area.
- Check identification to make sure customers meet the legal age requirement to purchase alcohol.
Waitress
Maysum Restaurant
11.2018 - 01.2020
- Greet customers and offer the restaurant menus, answer questions about the menu offerings.
- Process food and drink orders accurately and swiftly, effectively cooperate with kitchen staff.
- Facilitate the delivery and set-up of prepared food and ordered beverage in a timely and food-safe manner.
- Quickly support and meet customers' requests during their experience at the restaurant.
- Confirm customers' table reservation (via phone, emails, and SMS), make decoration if requested.
- Collect payments in cash or cards, as well as scan goods and ensure pricing is accurate, issue receipts/change, and redeem coupons.
- Resolve customer complaints, guide them and provide relevant information.
INTERNSHIP - PURCHASING AND PROCUREMENT
NOTTINGHAM TRENT UNIVERSITY - CENTRAL PROCUREMENT DEPARTMENT
05.2019 - 08.2019
- Produce a theoretical-based research on three Sustainable Procurement Tools (Sedex, NetPositive, Electronic Watch) in achieving sustainability in the whole Supply Chain operation of Nottingham Trent University.
- In charge of evaluating sustainability practices, legal compliance, and human rights protection of current and potential suppliers.
- Follow up the suppliers' engagement with sustainability standards of the University.
- Report on supplier's compliance in a private procurement system called E5, and maintain accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
Master of Science - Management And Global Supply Chain Management
Nottingham Trent University
Nottingham, The United Kingdom12.2019
Bachelor of Science - Economics And International Business Economics
Foreign Trade University
Ha Noi, Vietnam06.2018
Master of Teaching - Early Childhood Education
MONASH UNIVERSITY
Clayton, Victoria 02.2024 - Current
Skills
- Curriculum Development
- Effective Time Management
- Customer Service
- Fast Learner
- Ability to Work in a Team
- Fundamentals of Classical and Contemporary Cuisine
- Catering and Event Planning
- Agile Project Management
- Effective Communication
- Food Safety
- Ability to Multitask
- Detail Attention
- Decor Lover
Hobbies and Interests
- Traveling and discovering cultural diversity, appreciating stunning landscapes and time-honored architecture.
- A movie lover, especially a big fan of romantic and science fiction movies.
- Shopaholic, well fashion conscious, and good fashionable brand awareness.
- Experiencing hospitality services, including resort and hotel complex, different types of restaurants and food courts.
- Noodles and cake addict.
Languages
English
Native or Bilingual
Timeline
Master of Teaching - Early Childhood Education
MONASH UNIVERSITY
02.2024 - Current
IELTS Teacher
PEC International Language Center
07.2020 - 01.2024
All Rounder
Zaap Thai Restaurant
10.2019 - 01.2020
INTERNSHIP - PURCHASING AND PROCUREMENT
NOTTINGHAM TRENT UNIVERSITY - CENTRAL PROCUREMENT DEPARTMENT
05.2019 - 08.2019
Bartender
Maysum Restaurant
02.2019 - 01.2020
Waitress
Maysum Restaurant
11.2018 - 01.2020
Master of Science - Management And Global Supply Chain Management
Nottingham Trent University
Bachelor of Science - Economics And International Business Economics
Foreign Trade University
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