Nga Nguyen Thi Quynh
Melbourne,Maidstone
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings [Number] years of fine dining experience. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Skilled Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
1
1
year of professional experience
Work history
Waitress
Phu T Duong
Melbourne, Victoria
04.2022 - Current
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided menu and offered recommendations to complement dining experience.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Refused drinks service to guests without appropriate proof of age.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Bachelor of Business Administration - Tourism and Hopitality Management
Victoria University
Melbourne, Victoria 02.2023 -
Skills
- Food and beverage service
- Safe serving knowledge
- Product inventory maintenance
- Food and wine pairing
- Effective sales techniques
- Advanced beverage knowledge
- Table serving
- Food and beverage specialist
- Food hygiene regulations
- Verbal communication
- Food hygiene protocol
- Highly responsible and reliable
- Food service
- Health and Safety awareness
- Strong communication
- Section management
- Fine dining experience
- High-volume dining
Languages
English
Fluent
English
Fluent
Timeline
Bachelor of Business Administration - Tourism and Hopitality Management
Victoria University
02.2023 -
Waitress
Phu T Duong
04.2022 - Current
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