Nga Nguyen Thi Quynh
Melbourne,St Albans
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
2
2
years of professional experience
Work History
Cashier
Phở Thìn Doncaster
Melbourne, VIC 3108
11.2023 - Current
- Greeted customers, answered questions and provided general information regarding menu items.
- Performed opening and closing duties including counting money in the register drawer, and reconciling daily sales receipts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations. Assisted with customer requests and answered questions to improve satisfaction.
- Processed payments using ABACUS system and accepted cash, credit cards, and checks.
All Rounder
Hủ Tiếu Gõ Ông Mập
Footscray, VIC 3011
05.2022 - 12.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in taking customer orders and providing recommendations. Organized takeout orders for customers on the go or ordering ahead of time.
- Operate EPOS Now terminals to input orders, split bills and calculate totals. Collected money, made a change and counted out register at the end of shift.
- Communicated clearly with kitchen staff regarding order specifics.
- Answered phone calls promptly. Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed complaints to kitchen staff and served replacement items. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Collaborated with team to deliver timely service of items.
- Trained new team members on restaurant policies and procedures.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Restaurant Waiter
Rare Steakhouse Uptown
Melbourne, VIC 3000
02.2022 - 05.2022
- Explained menu options to guests, and offered suggestions.
- Informed customers of daily specials and signature menu items.
- Delivered food from the kitchen, fulfilling additional requests to maximize guest satisfaction.
- Filled condiments and napkin containers during slack periods.
Education
Bachelor of Business - Hospitality Management
Victoria University
Melbourne, VICSkills
- Cash Register Operation
- Product Recommendations
- Payment Processing
- Cash Handling
- Customer Service
- Stocking
Languages
English
Professional
Timeline
Cashier
Phở Thìn Doncaster
11.2023 - Current
All Rounder
Hủ Tiếu Gõ Ông Mập
05.2022 - 12.2023
Restaurant Waiter
Rare Steakhouse Uptown
02.2022 - 05.2022
Bachelor of Business - Hospitality Management
Victoria University
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