Nga Pham
Reservoir,VIC
Summary
Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Medibeau PTY LTD
Preston, Victoria
07.2019 - 07.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Monitored employee performance and developed improvement plans.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Salesperson
Medibeau PTY LTD
Preston, Victoria
12.2018 - 07.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Listened to clients and developed solutions to satisfy business and personal needs.
- Aided Vietnamese speaking customers, increasing customer loyalty.
Front of House Waitress
Pho 999 Restaurant
Greensborough, Victoria
04.2017 - 07.2018
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Engaged customers in friendly conversation to build connection and increase satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Calculated charges, issued bills and collected payments.
Front of House Waitress
Allan's House
Greensborough, VIC
07.2016 - 04.2017
- Assisted guests with making menu choices in informative and helpful fashion.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Identified items in stock for first use to decrease waste and profit loss.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
Education
MBA - Intenational Business
La Trobe University
Melbourne 12.2018
Bachelor of Arts - English Linguistics And Teaching Methodology
University Of Social Science And Humanity
Vietnam01.2015
Skills
- Sales
- Stocking And Replenishing
- Interpersonal communication skills
- Product promotions
- Customer service
Timeline
Assistant Manager
Medibeau PTY LTD
07.2019 - 07.2020
Salesperson
Medibeau PTY LTD
12.2018 - 07.2019
Front of House Waitress
Pho 999 Restaurant
04.2017 - 07.2018
Front of House Waitress
Allan's House
07.2016 - 04.2017
MBA - Intenational Business
La Trobe University
Bachelor of Arts - English Linguistics And Teaching Methodology
University Of Social Science And Humanity
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