Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Nga Phuong

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. With initiative attitude, and feel happy to learn and exchange the experience.

Overview

5
5
years of professional experience

Work History

Restaurant Cashier- Front Of House

Laksa King
08.2020 - Current
  • Assisted in menu knowledge training for new employees, contributing to improved team performance and built the strong team worker.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Providing information about menu offerings and upcoming promotions or new product when appropriate.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
  • Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.
  • Learned duties for various positions and provided backup at key times.

Sales Assistant

Crown Grocery
08.2020 - 10.2021
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized promotional events to engage potential customers and generate new business opportunities.

Boba Barista

Ding Tea
04.2019 - 07.2020
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Being able to elevate customer loyalty by communicating for resolving customer problems.
  • New staff training, knowledge exchange, friendly environment are prioritised to be the important process.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.

Customer Service Representative

Xich Lo Restaurant
06.2019 - 09.2019
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Developed strong rapport with regular customers, contributing to increased repeat business.

Education

Bachelor of Science - Data Science

Royal Melbourne Institute of Tech
Melbourne, VIC
12.2024

Skills

  • Return and Exchange Processing
  • Account Invoicing
  • Total Sales Reconciliation
  • Ticket Sales
  • Calm Under Pressure
  • Customer Relations
  • Customer Service
  • Data Entry
  • Microsoft Office
  • Data Collection

Hobbies

  • Swimming
  • Hanging Out With Friend
  • Hiking
  • Music
  • Reading book
  • Movie

Timeline

Restaurant Cashier- Front Of House

Laksa King
08.2020 - Current

Sales Assistant

Crown Grocery
08.2020 - 10.2021

Customer Service Representative

Xich Lo Restaurant
06.2019 - 09.2019

Boba Barista

Ding Tea
04.2019 - 07.2020

Bachelor of Science - Data Science

Royal Melbourne Institute of Tech

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Nga Phuong