Summary
Overview
Work History
Education
Skills
Timeline
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Thu Nga Quyen

Sydney,NSW

Summary

I am a Vietnamese student at Macquarie University, who is seeking a part-time job to utilize my knowledge and skills in F&B field. I have years of experience since I was in high school. Moreover, I also have an open mind to learn new things and adapt to new working environments. With various skills needed in F&B field, I believe I would be a perfect match to the staff team, who could excellently accomplish all tasks assigned.

Overview

5
5
years of professional experience

Work History

Cashier

ucha
Stuttgart , Baden Württemberg
01.2020 - 10.2024
  • Collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Offered customers carry-out service at completion of transaction.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Helped with purchases and signed customers up for rewards program.

Food Service Staff Member

xuan huong
Stuttgart , Baden Württemberg
01.2020 - 07.2021
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Education

High School Diploma -

Newton
Ha Noi, Viet Nam
08-2023

Skills

  • Returns Processing
  • Cash Handling
  • Drawer Balancing
  • Payment Processing
  • Customer Service
  • Customer Assistance
  • Sales Expertise
  • Order Taking
  • Cleaning and Sanitizing
  • Conflict Resolution

Timeline

Cashier

ucha
01.2020 - 10.2024

Food Service Staff Member

xuan huong
01.2020 - 07.2021

High School Diploma -

Newton

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Thu Nga Quyen