Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nga Vo

Moranbah,QLD

Summary

Dynamic entrepreneur and skilled negotiator with a proven track record at Adina Hotel, adept in small business operations and social media marketing. Expertise in elevating customer satisfaction and streamlining operations, leading to significant efficiency improvements. Fluent in Vietnamese and Chinese, excels in multicultural environments, blending hard work with the soft skill of customer sevice.

Overview

25
25
years of professional experience

Work History

Cafe Owner

Self Employed
Da Nang City, , Vietnam
08.2018 - 11.2024
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Trained new employees on proper food handling techniques, safety protocols, and company policies.
  • Established relationships with local businesses and organizations in order to promote events at the cafe.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Conducted regular inventory checks of food items stored in the kitchen area.
  • Trained new employees to perform duties.
  • Set pricing structures according to market analytics and emerging trends.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cook

Adina Hotel
Da Nang City, , Vietnam
06.2016 - 07.2018
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Made meals in accordance with company standards and requirements.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Executed proper techniques when preparing menu item ingredients.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Used standardized recipes and other instructions to prepare food.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Assisted with customer requests and answered questions to improve satisfaction.

Housekeeping Room Attendant

Adina Hotel
Da Nang City, , Vietnam
04.2006 - 07.2008
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Reported damage or theft of hotel property to management.
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.

Hairstylist

Hong Salon
Dong Ha City, Vietnam
02.2000 - 03.2006
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Organized scheduling of appointments throughout the day.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Operated cash registers to receive payments from patrons.
  • Pre-booked future appointments to increase repeat business.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.

Education

High School Diploma -

Nguyen Hue
Dong Ha, Vietnam
01-1999

Skills

  • Small business operations
  • Social media marketing
  • Negotiation
  • Customer retention strategies

Languages

English
Limited
Chinese (Mandarin)
Limited
Vietnamese
Full Professional

Timeline

Cafe Owner

Self Employed
08.2018 - 11.2024

Cook

Adina Hotel
06.2016 - 07.2018

Housekeeping Room Attendant

Adina Hotel
04.2006 - 07.2008

Hairstylist

Hong Salon
02.2000 - 03.2006

High School Diploma -

Nguyen Hue

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