Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Ngahuia Mikara

Brisbane,QLD

Summary

Result-focused manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Aldi Australia
08.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Fortnightly reviews on store KPI results and planning effective routines and training to achieve monthly target
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Receptionist

Australian Veterinary Hospital
01.2012 - 02.2014
  • Greeted incoming visitors and customers professionally and provided friendly assistance
  • Confirmed and set appointments, communicated with clients, and updated client records.
  • Managed approximately 30 incoming calls and emails per day from customers and retailers
  • Kept reception area clean and neat to give visitors positive first impression.
  • Preparing test samples and documents for mailing
  • Sterilised medical tools and scrubs
  • Occasionally helped with cleaning pet cages and assisting with pet care
  • Ordering stock and checking product and medicine dates on delivery

Service Supervisor

Coles Supermarket
11.2008 - 11.2011
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Managed daily operations of the service department, maintaining high levels of organisation
  • Maintained store presentation during quiet periods
  • Preparation of registers and till counts for store open and closes

Education

Wynnum State High School
Manly, QLD
01.2004 - 05.2008

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organisation
  • Training and mentoring
  • Inventory Management
  • Cash Management
  • Shift Scheduling
  • Team leadership and coaching

Timeline

Store Manager

Aldi Australia
08.2015 - Current

Receptionist

Australian Veterinary Hospital
01.2012 - 02.2014

Service Supervisor

Coles Supermarket
11.2008 - 11.2011

Wynnum State High School
01.2004 - 05.2008

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Ngahuia Mikara