Ngahuia Mikara
Brisbane,QLD
Summary
Result-focused manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Aldi Australia
08.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Fortnightly reviews on store KPI results and planning effective routines and training to achieve monthly target
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Receptionist
Australian Veterinary Hospital
01.2012 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly assistance
- Confirmed and set appointments, communicated with clients, and updated client records.
- Managed approximately 30 incoming calls and emails per day from customers and retailers
- Kept reception area clean and neat to give visitors positive first impression.
- Preparing test samples and documents for mailing
- Sterilised medical tools and scrubs
- Occasionally helped with cleaning pet cages and assisting with pet care
- Ordering stock and checking product and medicine dates on delivery
Service Supervisor
Coles Supermarket
11.2008 - 11.2011
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining high levels of organisation
- Maintained store presentation during quiet periods
- Preparation of registers and till counts for store open and closes
Education
Wynnum State High School
Manly, QLD 01.2004 - 05.2008
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organisation
- Training and mentoring
- Inventory Management
- Cash Management
- Shift Scheduling
- Team leadership and coaching
Timeline
Store Manager
Aldi Australia
08.2015 - Current
Receptionist
Australian Veterinary Hospital
01.2012 - 02.2014
Service Supervisor
Coles Supermarket
11.2008 - 11.2011
Wynnum State High School
01.2004 - 05.2008