Ngahuia Tewhata
Yorketown,SA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Lakeside Dental Care
Yorketown, SA
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
production Administration Coordinator
News Corp
Darwin, NT
01.2018 - Current
- Assist with facilities and contractors entering our site, preforming workplace and safety inductions.
- Assisting with allocations, circulation of products and communications between clients and employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Handled calls each day to address customer inquiries and concerns.
- HSR - promoting safe work, including regular toolbox meetings, data entry regarding chemical safety, people safe reports and return to work compliance.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Processed invoices using concur, sent invoices to be billed using sundry billing.
- Worked with customers to understand needs and provide excellent service, including quotes and logistic advice.
Casual bar/waiter
The Cav
Darwin, NT
01.2021 - 01.2022
- Cash handling
- Bar/cocktail experience
- Barista
production supervisor
APN Print
Warwick, QLD
08.2017 - 12.2017
- Implemented policies and standard operating procedures for continuous improvement.
- Implemented loading dock process and productivity improvements.
- Coordinated schedules, rosters and reviewed work performance for staff.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Oversaw loading and unloading of packages in warehouse.
- Analysed equipment breakdowns using various troubleshooting methods.
- Supervised ongoing daily production phases.
- Operated heavy machinery on the production line.
- Cultivated professional working relationships with peers and supervisors.
CBAR on the Strand
Townsville, QLD
01.2013 - 01.2015
- Increased customer service ratings significantly through personable service.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Scheduled work hours for 30 employees to achieve adequate manpower coverage.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Motivated and rewarded employees to improve engagement.
- Surveyed guests to check for areas in need of improvement.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Manage KPIs, regular data entry.
- Cash handling and reconciliation.
Skills
- Cash Handling
- Problem-solving skills
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Organization and Time Management
- Securing reservations
- Customer support
- Ordering supplies
- Front office operations
Certification
- HSR Certification
- Fork lift licensed
- First aid certification NT
- RSA and RSG
- Workplace compliance training course through navigator.
Timeline
Receptionist
Lakeside Dental Care
03.2023 - Current
Casual bar/waiter
The Cav
01.2021 - 01.2022
production Administration Coordinator
News Corp
01.2018 - Current
production supervisor
APN Print
08.2017 - 12.2017
CBAR on the Strand
01.2013 - 01.2015