Ngai Chun Sharon Fu
Melbourne
Summary
Passionate individual with over 3 years of experience in customer service. Seeking a position that offers professional challenges, utilizing interpersonal skills and problem-solving abilities. Eager to support the company in becoming a market leader through excellent customer service and administrative skills. Highly motivated, with a willingness to take on additional responsibilities to meet company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Clerk
Costco Moorabbin
09.2024 - Current
- Sign up memberships for new members and manage membership renewals
- Work on refunds and resolve customer complaints
- Achieved highest KPI of12% in executive member sign-ups within the team
Store Supervisor
Papparich QV
12.2022 - 09.2024
- Worked at the bar section and handled drink preparation and stock ordering
- Collaborated with shift manager to solve problems and handle customer concerns
- Worked flexible schedules and extra shifts to meet business needs
- Trained and directed new staff
- Assisted with store opening and closing procedures, ensuring thorough preparation of business activities
- Conducted cash counting
Front of House Staff
Plus852 Cafe
11.2021 - 12.2022
- Identified and resolved customer complaints concerning food or lodging
- Set service goals to provide consistent, excellent service across the venue
- Operated cash register for both cash and credit card transactions with accuracy
Private Tutor
07.2020 - 10.2021
- Collaborated with students to complete homework assignments and identify areas of improvement
- Helped students with study habits, exam strategies, and tailored lesson plans
- Provided progress evaluations and learning materials to enhance education
Education
Bachelor of Applied Science - Aviation
RMIT University
Melbourne, VIC07.2022
Skills
- Customer Service Skills
- Communication Skills
- Conflict Resolution Skills
- Problem-Solving Skills
- Leadership Skills
- Organization and Planning Skills
- Cash Handling and Computer Skills
- Administration Skills
- Interpersonal Skills
- Data entry proficiency
Certification
- Grade5 Music Theory, ABRSM,2013
- Grade6 Piano, ABRSM,2014
- Aeronautical Radio Operator Certificate, CASA,2022
- Remote Pilot License (Sub7kg), CASA,2023
- Open Water Diving Certification, PADI,2024
Languages
Fluent in English
Native in Chinese (Cantonese and Mandarin)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the most KPI of the team in three months
- Supervised team of 8 staff members.
Timeline
Membership Clerk
Costco Moorabbin
09.2024 - Current
Store Supervisor
Papparich QV
12.2022 - 09.2024
Front of House Staff
Plus852 Cafe
11.2021 - 12.2022
Private Tutor
07.2020 - 10.2021
Bachelor of Applied Science - Aviation
RMIT University
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