Ngaina Mihaka
Wynnum,QLD
Summary
I am currently employed as security operations, with a strong and extensive background of customer service, retail and hospitality but am seeking to grow those skills in a different industry and environment. I am recognised for exceptional customer service, attention to detail, and effective communication. I am a reliable team player, love working as a team and individually and fostering positive relationships to enhance overall guest satisfaction. I highly enjoy learning new skills, and being committed to achieving company objectives and targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Operations
Paramount Protection
Fortitude Valley, Queensland
09.2020 - Current
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Assisted with searches of personnel, vehicles, packages.
- Monitored CCTV systems to ensure safety and security of premises.
- Provided escorts for employees entering and exiting the building after hours.
- Searched bags manually to identify prohibited items and contraband.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Enforced safety regulations and monitored access control points.
Checkout Operator
Woolworths
Manly West, Queensland
06.2016 - 06.2019
- Maintained clean and orderly checkout areas by sanitizing register stations
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales, returns, and exchanges using POS register system.
- Welcomed customers, offering assistance to help find store items.
Suite Attendant
Eden Park
Auckland, New Zealand
04.2015 - 05.2016
- Spoke with patrons to drive satisfaction with food and service.
- Resolved conflicts between customers when necessary.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and staff of specific guest needs.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Tamaki College
Auckland 04-2016
Skills
- Time management
- Attention to detail
- Customer service
- Highly organised
- Efficient learner
- Reliable
- Compassionate
Affiliations
- Travelling
- Scenic views
- Music
- Family & Friends
Certification
- Security Operations Cert 2
- RSA
- First Aid
- Blue Card
- Yellow Card
References
References available upon request.
Timeline
Security Operations
Paramount Protection
09.2020 - Current
Checkout Operator
Woolworths
06.2016 - 06.2019
Suite Attendant
Eden Park
04.2015 - 05.2016
Tamaki College
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