Ngaire Segrave

As the Resort Manager of an Eco Lodge and Day spa I was responsible for managing all aspects of the business including customer service, day to day operations, all technical systems and efficiency, productivity and profitability. I would oversee a team of front office staff, day spa therapists, housekeepers and maintenance crew, ensuring that all tasks are completed accurately, on time and to a high standard. I was also responsible for guest satisfaction, all problem solving and trouble shooting, administrative tasks such as billing, booking, scheduling and staff rostering.

Experience Gained:

• Ensuring all reservations and day spa appointments are entered correctly and that all guest requirements are communicated to the team effectively.
• Implementing upselling techniques to aid with business profitability.
• Handling guest complaints and offering solutions to maintain high guest satisfaction rates.
• Ensuring that staffing levels are managed for maximum productivity.
• Training new employees, demonstrating best methods for serving clients and guests.
• Supervising team of 10+ staff, resolving issues as they arise and facilitating an enjoyable work environment.
• Enhancing existing technical systems, procedures and branding.
• Using critical thinking to break down problems, evaluate solutions and make decisions.
• Supervising employee work schedules, stock and reservation levels to ensure business profitability was at its highest.
• Proven success working within tight deadlines and fast-paced atmosphere.

As a Real Estate Agent I was responsible for creating business leads and developing and maintaining relationships with clients through marketing, networking and utilizing CRM systems to their full capability. I created detailed proposals, appraisals and marketing strategies and managed negotiations, contracts and settlements for real estate transactions. I engaged in vigorous training and self development, including work with a business coach to build leadership skills, create business strategies and improve mindset and expertise.

Experience Gained:

• Determining clients’ needs and financial abilities and creating tailored marketing strategies to suit their individual needs.
• Prospecting for new business through marketing, promotional strategies and networking.
• Running multiple social media accounts, creating content and targeted adverts to increase brand awareness.
• Researching comparative market analysis to estimate properties’ value and giving strategic advice on profit creation.
• Pitching for and winning business cultivating client connections, accurate appraisals and presentations, in competition with other agents.
• Project Management of renovations and home improvements.
• Guiding buyers and sellers in marketing, purchasing and selling property.
• Marketing, maintaining and updating listings of available properties.
• Conducting open homes, at times with over 100 people in attendance.
• Intermediating negotiations, consulting clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring fair, honest and legally sound dealings
• Preparing contracts and variations in line with legal requirements.
• Cooperating with bank valuers, mortgage brokers and home inspectors to ensure a smooth selling process.
• Constant training and development in real estate markets, marketing, negotiation, changes to law and best practices.

Experience Gained:

Responsibilities as above.

Experience Gained:

• Full understanding of CRM system, identifying, qualifying, and categorising contacts for lead generation.
• Creation of detailed marketing schedules for properties.
• Conducting all property research and preparing documentation for appraisal/listing appointments.
• Copywriting for property adverts, creation of marketing in line with Agent and Agency branding.
• Organising photographers, floor planners, drone bookings, tradesman, etc
• Preparing for and attending open for inspections and buyer call backs.
• Preparing necessary sales documentation in line with company policies and the relevant legislation.
• Monitoring all advertising expenditure.
• Responsible for all social media accounts and marketing content.
• Calculating and reporting on Key Performance Indicators.

• Started in reception role whilst providing assistance, support and secretarial service to Directors.
• Step up to assistant property management role.
• Step up to Senior Property Management role for 6 month period.
• Step up to Marketing Co-ordinator of Agency and Personal Assistant to three property consultants.

• Leading and organising 20+ staff members and up to 250 restaurant and bar patrons.
• Attending to recruitment, training, performance and succession planning of staff.
• Answering all enquiries, correspondence and updating marketing information.
• Estimation, quote and scheduling of functions in liaison with clients and chefs.
• Ensuring business complies with all health and safety regulations, industry legislation and company policies and procedures.
• Overseeing the operations, wages, revenue, profitability and development.
• Attending to recruitment, training, performance and succession planning of staff.

Whatsupbanff.com was a local area social networking website designed to showcase events, articles and local vendors in Banff, Canada. Two co-creators and I created a website from the ground up, developing a presence and following within the local town of Banff and accessing international travelers, resulting in local businesses contacting us for a paid subscription to the site.

• Creating, designing, developing and maintaining website.
• Providing updates of events and articles regularly.
• Daily monitoring of site traffic, popularity, statistics and site exposure.
• Negotiating, expanding and executing product development plans in conjunction with cofounder's.
• Implementing marketing strategies for website growth through social media, street marketing campaigns, local business organizations and networking groups.

• Using service skills within five start hotels accross two properties and various world renowned venues including Herons Lounge, Grapes Wine Bar, Rundle Lounge, Ramsay Lounge & Castello’s Restaurant.
• Always working within Fairmont Standards of professionalism.