Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ngametua Mahitu

Dandenong,VIC

Summary

I'm a cook island residing in Australia,

I have worked in the cook island in a printing tshirt factory ,worked in cafe then I moved to Australia.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Friendly Orca
01.2007 - 10.2011
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Established performance metrics for waitstaff evaluations which led to improved efficiency levels across the team.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Supervised server staff and simultaneously served personal section of tables.

Education

Tereora College,
Cook Island

Skills

  • Task Delegation
  • Complaint Handling
  • Order Accuracy
  • Customer Service
  • Order Taking
  • Safe Food Handling
  • Team Management
  • Dining area maintenance
  • Relationship Management
  • Food presentation
  • Accurate money handling
  • Cash Handling
  • Food safety understanding
  • Staff Monitoring
  • Wine service
  • Food and beverage pairings
  • Menu presentation

Timeline

Waitress Supervisor

Friendly Orca
01.2007 - 10.2011

Tereora College,

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Ngametua Mahitu