Ngarama Herewini

• 2024 Acting Team Leader Eight Mile Plains
• Providing support and guidance to dedicated Home Care workers and Support workers
• Planning and managing client care and scheduling with Procura and Hayylo to ensure we provide them with the support they need.
• Assisting clients with daily living activities such as shopping, meal preparation, housekeeping and transportation arrangements.
• Maintaining a positive work environment that promotes collaboration between team members.
• Providing training and support to keep team members motivated and working toward their goals and completing competencies.
• Keeping work areas clean, neat and free of safety hazards to maximize efficiency.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Established clear expectations for employees, providing guidance when needed.
• Developed strategies for problem solving and conflict resolution among team members.
• Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of clients promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained a positive work environment that promoted collaboration between team members.

Admissions & Reviews

Admissions referrals for clients to receive Care and support for services at home

Phone calls to Clients to complete Paper work , Careplans, welcome packs and schedule visits and workers.

Monitored client condition, progress, and safety by conducting annual reviews

Completing admissions and discharging clients in Procura and Hayylo

• Domestic assistance and following careplans
• Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
• Maintained clean and well-organized environment for client happiness and safety.
• Assist with client medication administration, personal hygiene and other activities of daily living.
• Followed care plan and directions to assist client with medication
• Assisted with activities of daily living, including Personal care, Hygiene, dressing, grooming, toileting, transferring.
• Facilitated meaningful conversations between the client and their family members.
• Maintained accurate records regarding services provided, changes in client condition or family concerns.
• Prepared meals according to dietary guidelines and client preferences.
• Assessed physical environment for potential safety hazards and took corrective action as needed.
• Provided companionship and emotional support to elderly clients.
• Accompanied clients on errands, shopping and medical appointments.
• Dressed, groomed and fed complex clients with limited physical abilities to support Daily living needs
• Provided Respite services