NGA TAN JO JO NG
Milton Keynes,Buckinghamshire
Summary
Passionate and empathetic professional with 20 years experience in providing excellent customer care, with the ability to manage multiple administrative tasks in fast-paced situations, a likable personality, providing warm and professional front desk service. Eager to utilize own expertise to fulfill a multitude of clerical skills as a Medical Receptionist while helping patients and staff and supporting the organization in reaching its goals.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Assistant
John Lewis & Partners
Milton Keynes
05.2022 - Current
- Maintaining 500+ accurate inventory records, verifying against order lists, and ensuring items are stored appropriately.
- Attention to detail and accuracy in record-keeping. Completing online training and assessment on time, and daily operation of warehouse management system.
- Maintain clean and organized work environment, following safety protocols, and ensuring adherence to hygiene standards.
- Collaborated with team members and among departments to ensure efficient warehouse operations
Senior Financial Consultant
Manulife Financial Corporation
Hong Kong
03.2015 - 07.2021
- Assist in scheduling medical appointments and as intermediary between clients and other stakeholders, i.e. medical team and underwriting team.
- Manage daily 30+ call handling. Active listening to resolve clients' issue or direct them to appropriate resource in positive attitude. In order to make each call count.
- Contribute to facilitate clients' complete application forms and registration, ensuring information is precise and up-to-date.
- Processed 50+ insurance claims, application, appeal or relevant documents per day, ensuring all information was entered correctly and submitted on time.
- Empathized and calm attitude with clients upset i.e. protection exclusion or loading on premium , escalate feelings and clearly demonstrate expectation difference.
Social Worker
Boys' and Girls' Club Association of Hong Kong
Hong Kong
10.1996 - 03.2009
- Respond professionally to all 100+ enquiries at reception desk, make referrals to relevant resources or escalating if required.
- Handled confidential information with strict adherence to data privacy policies.
- Manage to work with diverse people in community, equip with high adaptability in diverse communication styles and interpersonal dynamics.
- General administration duties including inputting data into computer systems
- Maintained up-to-date case records for accurate documentation of progress or concerns.
Education
Diploma in Social Work - Social Work
Hong Kong Polytechnic University
Hong Kong 09.1994 - 06.1996
Skills
- Answering calls
- Scheduling appointments
- Using IT software
- Customer service
- Data confidentiality best practice
- First aid
- Multitasking proficiency
Languages
English
Advanced (C1)
Cantonese
Native
Mandarin
Advanced
Timeline
Warehouse Assistant
John Lewis & Partners
05.2022 - Current
Senior Financial Consultant
Manulife Financial Corporation
03.2015 - 07.2021
Social Worker
Boys' and Girls' Club Association of Hong Kong
10.1996 - 03.2009
Diploma in Social Work - Social Work
Hong Kong Polytechnic University
09.1994 - 06.1996
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