Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ngawang Zangmo

Newmarket,QLD

Summary

Seasoned Business Analyst offering 6 to 7 years of Bank Of Bhutan industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Business Analyst

Bank Of Bhutan
07.2009 - 11.2018
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Performed gap analysis to identify areas of improvement.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Created dashboards to monitor and track key performance indicators.
  • Generated business intelligence reports to inform strategic decision-making.
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Optimized data access and storage to improve performance of analytics systems.
  • Created data models to support decision-making processes.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Generated standard and custom reports to provide insights into business performance.

Education

Master of Science - Information Technology

Charles Stuart University
Brisbane, QLD
03.2022

Bachelor of Science - Computer And Information Sciences

Royal Thimphu College
Bhutan
07.2017

High School Diploma -

Royal Institute of Information And Technology
Bhutan
06.2007

Skills

  • Trend Data Analysis
  • Functional Improvements
  • BI Tool and System Design
  • Business Intelligence Testing
  • Process Flow Diagram Creation
  • Test Case Scenarios
  • Business Requirements
  • Pivot Tables
  • SQL
  • Agile and Scrum Environments
  • Model Data
  • Web-Based Reporting Tools
  • Forecasting and Planning
  • Write Reports
  • Project Management
  • User Acceptance Testing (UAT)
  • Activity Diagram
  • Business Processes and Procedures
  • SWOT Analysis
  • Data and Analytics

Timeline

Business Analyst

Bank Of Bhutan
07.2009 - 11.2018

Master of Science - Information Technology

Charles Stuart University

Bachelor of Science - Computer And Information Sciences

Royal Thimphu College

High School Diploma -

Royal Institute of Information And Technology
Ngawang Zangmo