Ngawang Zangmo
Newmarket,QLD
Summary
Seasoned Business Analyst offering 6 to 7 years of Bank Of Bhutan industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Business Analyst
Bank Of Bhutan
07.2009 - 11.2018
- Identified patterns and trends in large data sets and provided actionable insights.
- Performed gap analysis to identify areas of improvement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created dashboards to monitor and track key performance indicators.
- Generated business intelligence reports to inform strategic decision-making.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with stakeholders to identify business needs and data sources.
- Executed analysis of risks and identified risk mitigation strategies.
- Optimized data access and storage to improve performance of analytics systems.
- Created data models to support decision-making processes.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Generated standard and custom reports to provide insights into business performance.
Education
Master of Science - Information Technology
Charles Stuart University
Brisbane, QLD03.2022
Bachelor of Science - Computer And Information Sciences
Royal Thimphu College
Bhutan07.2017
High School Diploma -
Royal Institute of Information And Technology
Bhutan06.2007
Skills
- Trend Data Analysis
- Functional Improvements
- BI Tool and System Design
- Business Intelligence Testing
- Process Flow Diagram Creation
- Test Case Scenarios
- Business Requirements
- Pivot Tables
- SQL
- Agile and Scrum Environments
- Model Data
- Web-Based Reporting Tools
- Forecasting and Planning
- Write Reports
- Project Management
- User Acceptance Testing (UAT)
- Activity Diagram
- Business Processes and Procedures
- SWOT Analysis
- Data and Analytics
Timeline
Business Analyst
Bank Of Bhutan
07.2009 - 11.2018
Master of Science - Information Technology
Charles Stuart University
Bachelor of Science - Computer And Information Sciences
Royal Thimphu College
High School Diploma -
Royal Institute of Information And Technology
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